Demystifying Einstein Bots in Salesforce : The Future of Customer Engagement
Perficient
AUGUST 22, 2023
Later, if necessary, the agent can review the interaction between the customer and the bot to provide appropriate help. Here, I’m selecting System Administrator) Now, you need to enable the service cloud user checkbox from the user detail page as shown below. Go to the Quick Find Box and enter User. Click User. Select the User.
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