Remove B2C Remove Hardware Remove KPI
article thumbnail

Micro-Moments in eCommerce & DXP: Capturing Customers at Their Most Intent-Driven

Perficient

You will inevitably need something from the hardware or plumbing supply store. It can be hard to quantify via KPI (there are methods, but that is not the topic of this blog), but the goal is not to sell a product today. It might sound harsh, but I base these next statements on twenty years of B2C / B2B experience.

article thumbnail

B2B SaaS – Everything you need to know

Openxcell

Scalability: SaaS solutions are extremely scalable and accommodate all needs as a business grows Data Storage: Data is stored routinely on a cloud which not only protects the data in case of hardware failure but also is accessible at all times. Given below is a simple infographic to help differentiate the two.

B2B 98
article thumbnail

Net Promoter Score: How to Use and Track the Main Loyalty Metric

Altexsoft

At the same time, Apple shows 72 for NPS, and this is way higher than 32 percent standard for the computer hardware business. Transactional approach for B2C. Hence, measuring the level of customer engagement is another critical KPI. Meanwhile, Netflix places themselves above the race, with 68 for Net Promoter Score.

.Net 73