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La trasformazione digitale della nostra azienda ha coinciso con il potenziamento dell’attività di vendita online B2C e, dal punto di vista architetturale, con una forte migrazione al cloud ”, afferma il manager. Pacetti ribadisce: “Io cerco di spingere sempre al miglioramento e alla semplificazione.
Questi andranno oltre i KPI tradizionali e dovranno incorporare misure come i livelli di soddisfazione dei clienti, il miglioramento del processo decisionale e laccelerazione dei processi di innovazione. Questi saranno presenti in diversi settori, tra cui il marketing, leditoria, lintrattenimento e listruzione, sia in ambienti B2C che B2B.
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