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Accelerate AWS Well-Architected reviews with Generative AI

AWS Machine Learning - AI

Building cloud infrastructure based on proven best practices promotes security, reliability and cost efficiency. To achieve these goals, the AWS Well-Architected Framework provides comprehensive guidance for building and improving cloud architectures. This systematic approach leads to more reliable and standardized evaluations.

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Amazon Q Business simplifies integration of enterprise knowledge bases at scale

AWS Machine Learning - AI

In this post, we propose an end-to-end solution using Amazon Q Business to simplify integration of enterprise knowledge bases at scale. This solution ingests and processes data from hundreds of thousands of support tickets, escalation notices, public AWS documentation, re:Post articles, and AWS blog posts.

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Automate emails for task management using Amazon Bedrock Agents, Amazon Bedrock Knowledge Bases, and Amazon Bedrock Guardrails

AWS Machine Learning - AI

In this post, we demonstrate how to create an automated email response solution using Amazon Bedrock and its features, including Amazon Bedrock Agents , Amazon Bedrock Knowledge Bases , and Amazon Bedrock Guardrails. These indexed documents provide a comprehensive knowledge base that the AI agents consult to inform their responses.

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Create a generative AI–powered custom Google Chat application using Amazon Bedrock

AWS Machine Learning - AI

AWS offers powerful generative AI services , including Amazon Bedrock , which allows organizations to create tailored use cases such as AI chat-based assistants that give answers based on knowledge contained in the customers’ documents, and much more. The following figure illustrates the high-level design of the solution.

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How AWS sales uses Amazon Q Business for customer engagement

AWS Machine Learning - AI

Earlier this year, we published the first in a series of posts about how AWS is transforming our seller and customer journeys using generative AI. Field Advisor serves four primary use cases: AWS-specific knowledge search With Amazon Q Business, weve made internal data sources as well as public AWS content available in Field Advisors index.

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Build a multi-tenant generative AI environment for your enterprise on AWS

AWS Machine Learning - AI

It also uses a number of other AWS services such as Amazon API Gateway , AWS Lambda , and Amazon SageMaker. API Gateway is serverless and hence automatically scales with traffic. You can use AWS services such as Application Load Balancer to implement this approach. Take Retrieval Augmented Generation (RAG) as an example.

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Enhance customer support with Amazon Bedrock Agents by integrating enterprise data APIs

AWS Machine Learning - AI

The solution presented in this post takes approximately 15–30 minutes to deploy and consists of the following key components: Amazon OpenSearch Service Serverless maintains three indexes : the inventory index, the compatible parts index, and the owner manuals index.

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