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How AI can alleviate help desk workloads

CIO

We end up in a cycle of constantly looking back at incomplete or poorly documented trouble tickets to find a solution.” Yet Ivanti’s Everywhere Work Report found only 40% of respondents were using AI for ticket resolution, 35% for knowledge base management, and only 31% for intelligent escalation.

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AI Pact: Simplifying EU AI Act compliance for enterprises

CIO

In particular, it is essential to map the artificial intelligence systems that are being used to see if they fall into those that are unacceptable or risky under the AI Act and to do training for staff on the ethical and safe use of AI, a requirement that will go into effect as early as February 2025.

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UK launches platform to help businesses manage AI risks, build trust

CIO

“By establishing clear regulatory frameworks, the UK’s AI assurance platform can foster trust and accountability, which are critical for compliance with laws such as GDPR and sector-specific regulations,” said Prabhu Ram, VP of Industry Intelligence Group at CyberMedia Research.

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How intelligent document processing automates content-intensive processes

CIO

Intelligent document processing (IDP) is changing the dynamic of a longstanding enterprise content management problem: dealing with unstructured content. The ability to effectively wrangle all that data can have a profound, positive impact on numerous document-intensive processes across enterprises.

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Data Science Fails: Building AI You Can Trust

The game-changing potential of artificial intelligence (AI) and machine learning is well-documented. Any organization that is considering adopting AI at their organization must first be willing to trust in AI technology.

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Accelerating AI at scale without sacrificing security

CIO

By eliminating time-consuming tasks such as data entry, document processing, and report generation, AI allows teams to focus on higher-value, strategic initiatives that fuel innovation. With the rise of AI and data-driven decision-making, new regulations like the EU Artificial Intelligence Act and potential federal AI legislation in the U.S.

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The 10 Biggest Rounds Of February: Saronic And NinjaOne Lead Big Month

Crunchbase News

Lambda , $480M, artificial intelligence: Lambda, which offers cloud computing services and hardware for training artificial intelligence software, raised a $480 million Series D co-led by Andra Capital and SGW. Harvey develops AI tools that help legal pros with research, document review and contract analysis.