Remove Artificial Inteligence Remove Knowledge Base Remove Machine Learning
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Difference between Artificial Intelligence and Machine Learning

The Crazy Programmer

We are talking about machine learning and artificial intelligence. Artificial Intelligence does not the system to be pre programmed however they are given algorithms which are able to learn on their own intelligence. . Machine learning is a subset of Artificial Intelligence.

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How AI can alleviate help desk workloads

CIO

Yet many still rely on phone calls, outdated knowledge bases, and manual processes. That means organizations are lacking a viable, accessible knowledge base that can be leveraged, says Alan Taylor, director of product management for Ivanti – and who managed enterprise help desks in the late 90s and early 2000s. “We

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Evaluating RAG applications with Amazon Bedrock knowledge base evaluation

AWS Machine Learning - AI

Organizations building and deploying AI applications, particularly those using large language models (LLMs) with Retrieval Augmented Generation (RAG) systems, face a significant challenge: how to evaluate AI outputs effectively throughout the application lifecycle.

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Streamline RAG applications with intelligent metadata filtering using Amazon Bedrock

AWS Machine Learning - AI

The effectiveness of RAG heavily depends on the quality of context provided to the large language model (LLM), which is typically retrieved from vector stores based on user queries. The relevance of this context directly impacts the model’s ability to generate accurate and contextually appropriate responses.

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Amazon Q Business simplifies integration of enterprise knowledge bases at scale

AWS Machine Learning - AI

However, ingesting large volumes of enterprise data poses significant challenges, particularly in orchestrating workflows to gather data from diverse sources. In this post, we propose an end-to-end solution using Amazon Q Business to simplify integration of enterprise knowledge bases at scale.

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Why your IT team needs to upgrade its digital employee experience (DEX)

CIO

Deploy automation processes and accurate knowledge bases to speed up help desk response and resolution. Leverage AI and machine learning capabilities – through endpoint management and service desk automation platforms – to detect data “signals” such as performance trends and thresholds before they become full-blown problems.

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Harness the power of MCP servers with Amazon Bedrock Agents

AWS Machine Learning - AI

AI agents extend large language models (LLMs) by interacting with external systems, executing complex workflows, and maintaining contextual awareness across operations. About the authors Mark Roy is a Principal Machine Learning Architect for AWS, helping customers design and build generative AI solutions.