AWS Machine Learning - AI

NOVEMBER 7, 2024

While organizations continue to discover the powerful applications of generative AI , adoption is often slowed down by team silos and bespoke workflows. To move faster, enterprises need robust operating models and a holistic approach that simplifies the generative AI lifecycle.

Generative AI 104

Generative AI AWS Artificial Inteligence Enterprise 104

AWS Machine Learning - AI

NOVEMBER 20, 2024

Retrieval Augmented Generation (RAG) has become a crucial technique for improving the accuracy and relevance of AI-generated responses. The effectiveness of RAG heavily depends on the quality of context provided to the large language model (LLM), which is typically retrieved from vector stores based on user queries.

Artificial Inteligence 108

Artificial Inteligence Applications Knowledge Base Generative AI 108

AWS Machine Learning - AI

NOVEMBER 15, 2024

As Principal grew, its internal support knowledge base considerably expanded. Principal wanted to use existing internal FAQs, documentation, and unstructured data and build an intelligent chatbot that could provide quick access to the right information for different roles.

Generative AI 113

Generative AI AWS Groups Artificial Inteligence 113

AWS Machine Learning - AI

NOVEMBER 12, 2024

In this blog post, we demonstrate prompt engineering techniques to generate accurate and relevant analysis of tabular data using industry-specific language. This is done by providing large language models (LLMs) in-context sample data with features and labels in the prompt.

Generative AI 97

Generative AI Artificial Inteligence Industry Analysis 97

AWS Machine Learning - AI

MARCH 5, 2025

Generative AI question-answering applications are pushing the boundaries of enterprise productivity. These assistants can be powered by various backend architectures including Retrieval Augmented Generation (RAG), agentic workflows, fine-tuned large language models (LLMs), or a combination of these techniques.

Generative AI 75

Generative AI Systems Review Artificial Inteligence Software Review 75

CIO

NOVEMBER 13, 2024

One is going through the big areas where we have operational services and look at every process to be optimized using artificial intelligence and large language models. And the second is deploying what we call LLM Suite to almost every employee. “We’re doing two things,” he says.

Weak Development Team 212

Weak Development Team Artificial Inteligence Technical Review Generative AI 212

CIO

MAY 3, 2024

United Parcel Service last year turned to generative AI to help streamline its customer service operations. The LLM gives agents the ability to confirm all responses suggested by the model. Built to extend For UPS, contact center use of generative AI is just a springboard.

Generative AI 210

Generative AI Artificial Inteligence Knowledge Base Training 210

AWS Machine Learning - AI

DECEMBER 23, 2024

Customers need better accuracy to take generative AI applications into production. This enhancement is achieved by using the graphs ability to model complex relationships and dependencies between data points, providing a more nuanced and contextually accurate foundation for generative AI outputs.

Generative AI 120

Generative AI Artificial Inteligence AWS Knowledge Base 120

CIO

NOVEMBER 7, 2023

Generative AI adoption is growing in the workplace—and for good reason. But the double-edged sword to these productivity gains is one of generative AI’s known Achilles heels: its ability to occasionally “ hallucinate ,” or present incorrect information as fact. Here are a range of options IT can use to get started.

Generative AI 195

Generative AI Artificial Inteligence Software Review Artificial Intelligence 195

AWS Machine Learning - AI

FEBRUARY 11, 2025

In this new era of emerging AI technologies, we have the opportunity to build AI-powered assistants tailored to specific business requirements. Large-scale data ingestion is crucial for applications such as document analysis, summarization, research, and knowledge management.

Knowledge Base 84

Knowledge Base Lambda Enterprise AWS 84

AWS Machine Learning - AI

NOVEMBER 19, 2024

In this post, we demonstrate how to create an automated email response solution using Amazon Bedrock and its features, including Amazon Bedrock Agents , Amazon Bedrock Knowledge Bases , and Amazon Bedrock Guardrails. Solution overview This section outlines the architecture designed for an email support system using generative AI.

Knowledge Base 90

Knowledge Base Generative AI Technical Review AWS 90

AWS Machine Learning - AI

JANUARY 29, 2025

Generative AI can revolutionize organizations by enabling the creation of innovative applications that offer enhanced customer and employee experiences. In this post, we evaluate different generative AI operating model architectures that could be adopted.

Generative AI 79

Generative AI Organization Enterprise Artificial Inteligence 79

AWS Machine Learning - AI

APRIL 1, 2025

AI agents extend large language models (LLMs) by interacting with external systems, executing complex workflows, and maintaining contextual awareness across operations. In this post, we show you how to build an Amazon Bedrock agent that uses MCP to access data sources to quickly build generative AI applications.

Generative AI 126

Generative AI AWS Artificial Inteligence Software Review 126

CIO

NOVEMBER 15, 2023

Competition among software vendors to be “the” platform on which enterprises build their IT infrastructure is intensifying, with the focus of late on how much noise they can make about their implementation of generative AI features. Make a sales rep who joins Monday infinitely knowledgeable.”

Generative AI 202

Generative AI Artificial Inteligence Technical Advisors Weak Development Team 202

CIO

FEBRUARY 29, 2024

Generative AI offers great potential as an interface for enabling users to query your data in unique ways to receive answers honed for their needs. For example, as query assistants, generative AI tools can help customers better navigate an extensive product knowledge base using a simple question-and-answer format.

Generative AI 190

Generative AI Artificial Inteligence Open Source Weak Development Team 190

CIO

NOVEMBER 1, 2024

The team opted to build out its platform on Databricks for analytics, machine learning (ML), and AI, running it on both AWS and Azure. With Databricks, the firm has also begun its journey into generative AI. ML and generative AI, Beswick emphasizes, are “separate” and must be handled differently.

Generative AI 183

Generative AI Technical Advisors Insurance Weak Development Team 183

CIO

APRIL 25, 2023

Over the last few months, both business and technology worlds alike have been abuzz about ChatGPT, and more than a few leaders are wondering what this AI advancement means for their organizations. It’s only one example of generative AI. GPT stands for generative pre-trained transformer. What is ChatGPT?

Generative AI 174

Generative AI ChatGPT Artificial Inteligence Artificial Intelligence 174

AWS Machine Learning - AI

NOVEMBER 22, 2024

Companies across all industries are harnessing the power of generative AI to address various use cases. Cloud providers have recognized the need to offer model inference through an API call, significantly streamlining the implementation of AI within applications.

Generative AI 78

Generative AI AWS Technical Review Backup 78

AWS Machine Learning - AI

MARCH 20, 2025

Gartner predicts that by 2027, 40% of generative AI solutions will be multimodal (text, image, audio and video) by 2027, up from 1% in 2023. The McKinsey 2023 State of AI Report identifies data management as a major obstacle to AI adoption and scaling.

Data 102

Data Generative AI Artificial Inteligence Compliance 102

CIO

JULY 5, 2023

Generative AI is potentially the most transformative new technology since the introduction of the public internet, and it already has many exciting applications within enterprise service management (ESM). Generative AI promises an entirely new level of innovation.

Generative AI 147

Generative AI Artificial Inteligence Enterprise ChatGPT 147

AWS Machine Learning - AI

MARCH 7, 2025

At the forefront of using generative AI in the insurance industry, Verisks generative AI-powered solutions, like Mozart, remain rooted in ethical and responsible AI use. In the future, Verisk intends to use the Amazon Titan Embeddings V2 model. The new Mozart companion is built using Amazon Bedrock.

Generative AI 73

Generative AI Technical Review Insurance Policies 73

AWS Machine Learning - AI

APRIL 1, 2025

Whether youre an experienced AWS developer or just getting started with cloud development, youll discover how to use AI-powered coding assistants to tackle common challenges such as complex service configurations, infrastructure as code (IaC) implementation, and knowledge base integration.

AWS 94

AWS Software Review Knowledge Base Artificial Inteligence 94

CIO

DECEMBER 10, 2024

CIOs should return to basics, zero in on metrics that will improve through gen AI investments, and estimate targets and timeframes. Set clear, measurable metrics around what you want to improve with generative AI, including the pain points and the opportunities, says Shaown Nandi, director of technology at AWS.

Weak Development Team 215

Weak Development Team Metrics Software Review Technical Review 215

CIO

DECEMBER 9, 2024

This is particularly true with enterprise deployments as the capabilities of existing models, coupled with the complexities of many business workflows, led to slower progress than many expected. Central to this is a realization among many corporate users that theres no I in AI so far anyway.

Enterprise 174

Enterprise Artificial Inteligence Off-The-Shelf Knowledge Base 174

TechCrunch

APRIL 18, 2023

Ada , a Toronto-based customer service automation startup, has been around long enough to predate the use of large language models in its solutions, but today the company is announcing a new suite of tools powered by generative AI with the goal of taking that automation to another level.

Generative AI 165

Generative AI Artificial Inteligence Knowledge Base Company 165

AWS Machine Learning - AI

MARCH 20, 2025

Generative AI agents offer a powerful solution by automatically interfacing with company systems, executing tasks, and delivering instant insights, helping organizations scale operations without scaling complexity. The following diagram illustrates the generative AI agent solution workflow.

Generative AI 98

Generative AI Systems Review System Lambda 98

AWS Machine Learning - AI

AUGUST 6, 2024

I explored how Bedrock enables customers to build a secure, compliant foundation for generative AI applications. Now I’d like to turn to a slightly more technical, but equally important differentiator for Bedrock—the multiple techniques that you can use to customize models and meet your specific business needs.

Generative AI 129

Generative AI Artificial Inteligence Applications Knowledge Base 129

CIO

NOVEMBER 1, 2024

The team opted to build out its platform on Databricks for analytics, machine learning (ML), and AI, running it on both AWS and Azure. With Databricks, the firm has also begun its journey into generative AI. ML and generative AI, Beswick emphasizes, are “separate” and must be handled differently.

Generative AI 158

Generative AI Technical Advisors Insurance Weak Development Team 158

AWS Machine Learning - AI

JULY 3, 2024

Knowledge Bases for Amazon Bedrock is a fully managed capability that helps you securely connect foundation models (FMs) in Amazon Bedrock to your company data using Retrieval Augmented Generation (RAG). In the following sections, we demonstrate how to create a knowledge base with guardrails.

Knowledge Base 122

Knowledge Base Artificial Inteligence Generative AI AWS 122

AWS Machine Learning - AI

MARCH 13, 2025

This post was co-written with Vishal Singh, Data Engineering Leader at Data & Analytics team of GoDaddy Generative AI solutions have the potential to transform businesses by boosting productivity and improving customer experiences, and using large language models (LLMs) in these solutions has become increasingly popular.

Artificial Inteligence 91

Artificial Inteligence Systems Review System Generative AI 91

AWS Machine Learning - AI

NOVEMBER 1, 2024

Fine-tuning is a powerful approach in natural language processing (NLP) and generative AI , allowing businesses to tailor pre-trained large language models (LLMs) for specific tasks. This process involves updating the model’s weights to improve its performance on targeted applications.

Artificial Inteligence 89

Artificial Inteligence Generative AI Training Metrics 89

AWS Machine Learning - AI

NOVEMBER 6, 2024

In this post, we share how Hearst , one of the nation’s largest global, diversified information, services, and media companies, overcame these challenges by creating a self-service generative AI conversational assistant for business units seeking guidance from their CCoE.

Generative AI 97

Generative AI Government Technical Review Innovation 97

AWS Machine Learning - AI

NOVEMBER 7, 2024

Generative AI has transformed customer support, offering businesses the ability to respond faster, more accurately, and with greater personalization. AI agents , powered by large language models (LLMs), can analyze complex customer inquiries, access multiple data sources, and deliver relevant, detailed responses.

Lambda 120

Lambda Enterprise Automotive Knowledge Base 120

AWS Machine Learning - AI

JULY 1, 2024

Generative artificial intelligence (AI)-powered chatbots play a crucial role in delivering human-like interactions by providing responses from a knowledge base without the involvement of live agents. The following diagram illustrates the solution architecture and workflow.

Knowledge Base 117

Knowledge Base Artificial Inteligence Generative AI AWS 117

Dzone - DevOps

JANUARY 9, 2025

The fast growth of artificial intelligence (AI) has created new opportunities for businesses to improve and be more creative. A key development in this area is intelligent agents. By using generative AI agents , organizations can get real-time insights and automate their processes.

DevOps 98

DevOps Cloud Artificial Inteligence Artificial Intelligence 98

AWS Machine Learning - AI

MARCH 11, 2025

The growing need for cost-effective AI models The landscape of generative AI is rapidly evolving. OpenAI launched GPT-4o in May 2024, and Amazon introduced Amazon Nova models at AWS re:Invent in December 2024. These five webpages act as a knowledge base (source data) to limit the RAG models response.

Artificial Inteligence 92

Artificial Inteligence Knowledge Base Comparison Generative AI 92

AWS Machine Learning - AI

SEPTEMBER 25, 2024

In the realm of generative artificial intelligence (AI) , Retrieval Augmented Generation (RAG) has emerged as a powerful technique, enabling foundation models (FMs) to use external knowledge sources for enhanced text generation.

Knowledge Base 112

Knowledge Base Artificial Inteligence Analysis AWS 112