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Today, self-service IT solutions, both purchased and homegrown, target a wide range of activities, from traditional end-usersupport, to spinning up company-sanctioned cloud instances for new projects and experiments, to data access and analysis on tap.
Except for the CRM functionality, there are also features based on machinelearning and big data for more insights and advanced information interpretation. SAP suite also automates marketing, sales, and support operations. It is also a part of the suite that integrates with the ERP system.
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