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AI in action: How enterprises are scaling AI for real business impact

CIO

To capitalize on the enormous potential of artificial intelligence (AI) enterprises need systems purpose-built for industry-specific workflows. Enterprise technology leaders discussed these issues and more while sharing real-world examples during EXLs recent virtual event, AI in Action: Driving the Shift to Scalable AI.

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Redefining customer experience: How AI is revolutionizing Mastercard

CIO

Our commitment to customer excellence has been instrumental to Mastercard’s success, culminating in a CIO 100 award this year for our project connecting technology to customer excellence utilizing artificial intelligence. We live in an age of miracles. When a customer needs help, how fast can our team get it to the right person?

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The CTO: Evolving The Role of Chief Technology Officers

N2Growth Blog

Shifts in CTO Responsibilities Over Time The Chief Technology Officer (CTO) role has evolved dramatically over the past few decades, driven by rapid technological advancements and shifting business landscapes.

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Build a strong data foundation for AI-driven business growth

CIO

In the quest to reach the full potential of artificial intelligence (AI) and machine learning (ML), there’s no substitute for readily accessible, high-quality data. Some of the key applications of modern data management are to assess quality, identify gaps, and organize data for AI model building.

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Cost, security, and flexibility: the business case for open source gen AI

CIO

Both types of gen AI have their benefits, says Ken Ringdahl, the companys CTO. The main commercial model, from OpenAI, was quicker and easier to deploy and more accurate right out of the box, but the open source alternatives offered security, flexibility, lower costs, and, with additional training, even better accuracy.

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3 steps to get your data AI ready

CIO

As they embark on their AI journey, many people have discovered their data is garbage, says Eric Helmer, chief technology officer for software support company Rimini Street. They started using data virtualization, which reduced the need for large data warehouses by decoupling data consumption from origination.

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The new calling of CIOs: Be the moral arbiter of change

CIO

Artificial intelligence has moved from the research laboratory to the forefront of user interactions over the past two years. From fostering an over-reliance on hallucinations produced by knowledge-poor bots, to enabling new cybersecurity threats, AI can create significant problems if not implemented carefully and effectively.