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Agentic AI design: An architectural case study

CIO

From obscurity to ubiquity, the rise of large language models (LLMs) is a testament to rapid technological advancement. Just a few short years ago, models like GPT-1 (2018) and GPT-2 (2019) barely registered a blip on anyone’s tech radar. In 2024, a new trend called agentic AI emerged. Do you see any issues?

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The new calling of CIOs: Be the moral arbiter of change

CIO

Artificial intelligence has moved from the research laboratory to the forefront of user interactions over the past two years. He’s also adding other emerging technologies, including using Freshworks’ generative tool, Freddy AI, to summarise service requests. However, emerging technology must be used carefully.

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CEO of Salesforce AI Clara Shih has left

CIO

Before that, she ran the AI company she co-founded, Hearsay Systems, a company that uses AI to help investment advisors. Shih moved into the top AI role at Salesforce in March 2023, having previously headed up the company’s Service Cloud division. She has also worked at Microsoft, Google — and also at Salesforce, much earlier in her career.

CTO Coach 197
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Beyond the hype: 4 use cases that show what’s actually working with gen AI

CIO

Baker says productivity is one of the main areas of gen AI deployment for the company, which is now available through Office 365, and allows employees to do such tasks as summarize emails, or help with PowerPoint and Excel documents. Registered investment advisors, for example, have to jump over a few hurdles when deploying new technologies.

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A blueprint for successfully executing business-aligned IT strategies

CIO

CIOs must ensure that every technology initiative directly enhances the customer experience by improving personalization, streamlining service delivery, or expanding value propositions. Similarly, Voice AI in call centers, integrated with back-office systems, improves customer support through real-time solutions. federal agencies.

Strategy 183
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IT leaders go small for purpose-built AI

CIO

That’s what a number of IT leaders are learning of late, as the AI market and enterprise AI strategies continue to evolve. But purpose-built small language models (SLMs) and other AI technologies also have their place, IT leaders are finding, with benefits such as fewer hallucinations and a lower cost to deploy.

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The skills and traits of elite CTOs

CIO

Chief technology officers are key players in the enterprise C-suite, oftentimes working in collaboration with CIOs at the forefront of new and innovative technologies. They are among the most important hires organizations are making today due to the business value that successful technology deployments can bring.