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Gen AI can be the answer to your data problems — but not all of them

CIO

To help alleviate the complexity and extract insights, the foundation, using different AI models, is building an analytics layer on top of this database, having partnered with DataBricks and DataRobot. Some of the models are traditional machine learning (ML), and some, LaRovere says, are gen AI, including the new multi-modal advances.

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Why CIOs need a two-tier approach to gen AI

CIO

A large language model (LLM) used by a contact center to process the content and tone of conversations and provide real-time coaching to agents is a prime example. It is important to remember that the underlying technology is the same,” he says. They’re going to have their golden use cases that they address best.”

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7 ways gen AI can create more work than it saves

CIO

One is going through the big areas where we have operational services and look at every process to be optimized using artificial intelligence and large language models. And the second is deploying what we call LLM Suite to almost every employee. “We’re doing two things,” he says.

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The year’s top 10 enterprise AI trends — so far

CIO

And at the end of March, Italy banned ChatGPT entirely, before unbanning it again about a month later. The world has flipped since 2022,” says David McCurdy, chief enterprise architect and CTO at Insight. Existing technology just doesn’t surface the most relevant content consistently and easily enough,” he says.

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Healthcare organizations must create a strong data foundation to fully benefit from generative AI

CIO

Since the introduction of ChatGPT, the healthcare industry has been fascinated by the potential of AI models to generate new content. While the average person might be awed by how AI can create new images or re-imagine voices, healthcare is focused on how large language models can be used in their organizations.

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Thinking of building your own AI agents? Don’t do it, advisors say

CIO

Companies that fail to build their own AI agents will turn to outside AI consulting firms to build custom agents for them, or they will use agents embedded in software from their current vendors, write Forrester analysts Jayesh Chaurasia and Sudha Maheshwari. Start with one [AI model], and you can start tailoring its behavior.

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For IT leaders, operationalized gen AI is still a moving target

CIO

Even in its infancy, gen AI has become an accepted course of action and application, and the most common use cases include automation of IT processes, security and threat detection, supply chain intelligence, and automating customer service and network processes, according to a report released by IBM in January.