Remove Artificial Inteligence Remove Banking Remove Generative AI
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How the world can tackle the power demands of artificial intelligence

CIO

The world must reshape its technology infrastructure to ensure artificial intelligence makes good on its potential as a transformative moment in digital innovation. New technologies, such as generative AI, need huge amounts of processing power that will put electricity grids under tremendous stress and raise sustainability questions.

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Banks bet on AI to deliver digital efficiencies

CIO

In the face of shrinking budgets and rising customer expectations, banks are increasingly relying on AI, according to a recent study by consulting firm Publicis Sapiens. Around 42% percent of banks rely on personalized customer journeys to improve the customer experience.

Banking 211
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Bank of America’s big bet on AI started small

CIO

Bank of America will invest $4 billion in AI and related technology innovations this year, but the financial services giants 7-year-old homemade AI agent, Erica, remains a key ROI generator , linchpin for customer and employee experience , and source of great pride today.

Banking 168
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What makes a true AI agent? CIOs struggle with the definition as hype blurs lines

CIO

Agentic AI has replaced generative AI at the top of the technology hype cycle, but theres one major problem: A standard definition of an AI agent doesnt yet exist. The agent bandwagon Theres a lot of agent-washing in the IT industry right now, says Chris Shayan, head of AI at Backbase, a banking software vendor.

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AI in action: How enterprises are scaling AI for real business impact

CIO

To capitalize on the enormous potential of artificial intelligence (AI) enterprises need systems purpose-built for industry-specific workflows. Strong domain expertise, solid data foundations and innovative AI capabilities will help organizations accelerate business outcomes and outperform their competitors.

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Should finance organizations bank on Generative AI?

CIO

As I work with financial services and banking organizations around the world, one thing is clear: AI and generative AI are hot topics of conversation. Financial organizations want to capture generative AI’s tremendous potential while mitigating its risks. In short, yes. But it’s an evolution.

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AI in action: Stories of how enterprises are transforming and modernizing

CIO

Generative and agentic artificial intelligence (AI) are paving the way for this evolution. AI practitioners and industry leaders discussed these trends, shared best practices, and provided real-world use cases during EXLs recent virtual event, AI in Action: Driving the Shift to Scalable AI.