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“Zen” and “Fresh” Way for Technical Support

Xoriant

My previous blog post highlighted the role of technical support in software development. This blog post is to compare two CRM tools that will help you in achieving your goal of providing great technical support experience. A good CRM tool is necessary today for providing efficient technical support.

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How to Conduct Effective Virtual Recruitment Events for Global Teams

Hacker Earth Developers Blog

Read the article How to Build a Recruitment Funnel That Works for further information about optimizing the hiring process. Case Studies: Virtual Recruitment Events Case Study 1: The Scaling Operations at GlobalLogic Challenge: The changes that were needed at FinTechWorks were changes in the diversity of the members of their technical teams.

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Flipping the sales script: How to break biases and diversify sales teams

TechCrunch

As CRO of InfluxData, she oversees global sales activities, including sales enablement, customer success, and technical support and services. Arwa Kaddoura has worked for nearly 20 years in cloud GTM strategies and scaling startups and large enterprises.

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Multi-LLM routing strategies for generative AI applications on AWS

AWS Machine Learning - AI

Some user queries might be relatively straightforward, simply asking the application to summarize the core ideas and conclusions from a short article. For instance, consider a customer service AI assistant that handles three types of tasks: technical support, billing support, and pre-sale support.

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Observe.ai raises $125M, adding Zoom as an investor, to supercharge the contact center market

TechCrunch

While there may still be some debate over whether customers, or indeed agents or businesses, want a lot of video engagement in calls, there are times when you might imagine that could be useful, such as in cases of technical support.

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DocRaptor Review – HTML to PDF API

The Crazy Programmer

Here, in this article, we’ll review the DocRaptor tool, an HTML to PDF API converter. Furthermore, as a cloud-based API, the platform provides technical support, rapid scalability and stability assurances for these libraries and their resources without the risk of long-term maintenance. What is the DocRaptor Tool?

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PenFed to bank on gen AI for hyper-personalization

CIO

The AI journey The credit union started its new service strategy by deploying an Einstein-powered chatbot internally to support its IT service desk. Today, bots handle nearly 40,000 sessions per month, providing loan application status, product and servicing information, and technical support. “We

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