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Observe.ai raises $125M, adding Zoom as an investor, to supercharge the contact center market

TechCrunch

While there may still be some debate over whether customers, or indeed agents or businesses, want a lot of video engagement in calls, there are times when you might imagine that could be useful, such as in cases of technical support. Observe.AI

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Top 5 Outsourcing Web Design and Development Benefits

The Crazy Programmer

You will get the answer in this article and find out the 5 benefits of outsourcing web design and development. Additionally, they will advise you on how to make every penny work and stay within budget. Apart from technical support, your newly-hatched team members may need some special training that will take time and money.

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Critical Vulnerability Found, Exploited, Patched in Internet Explorer

CTOvision

In the advisory, Microsoft provides a technical description of the hole; “The vulnerability is a remote code execution vulnerability… An attacker could host a specially crafted website that is designed to exploit this vulnerability through Internet Explorer and then convince a user to view the website.” Related articles.

Internet 101
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Chief Technology Officer: Understanding the Main Tech Person In a Company

Altexsoft

With this article, we’ll dip a toe into the field of the multiple responsibilities of an average CTO. A Chief Technology Officer (sometimes called Chief Technical Officer) is the most skilled technology person in the company. CTO vs CIO vs VP of Engineering vs Technical director. The role of CTO. Business awareness.

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What is Commercial-Off-the-Shelf (COTS) Software

Openxcell

In this blog article, we’ll go into the fundamentals of COTS, including the differences between ready-made apps (COTS) and custom-made applications, as well as their benefits and real-world applications. Full-time technical support. A large number of audience members are there to provide customer support and assistance.

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Making Sense of Sitecore’s Headless Options

Perficient

If you read my last article, the big deal with headless , you know that the big deal is performance. Although GraphQL can support basic search and list scenarios, for anything more advanced you’ll need something more capable. Read my article on making sense of search options in Sitecore for more details.

MVC 52
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Medical Practice Management Software: Key Features, Providers, and Selection Process

Altexsoft

That’s why software supporting non-clinical tasks deserves special attention. In this article, we’ll discuss the main features of medical practice management systems, things to consider when choosing one for your organization, some popular providers, and how to make the transition to a new platform as smooth as possible. Tech support.