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The Shift Beyond the Hype: Transitioning from Vanity Metrics to Authentic Business Objectives

Xebia

The catch is that many of these metrics (Website views, Leads in Sales Funnel, Marketing spent, Revenue without profit etc.) Plus, some of these vanity metrics gain significance when paired with a complementary KPI that provides a more realistic view of the business landscape. So, what is the recipe for enduring success?

Metrics 130
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Analytics creates Extra Power for your Software Development Organization?—?Part 2: Actively…

Seerene

Analytics creates Extra Power for your Software Development Organization?—?Part Part 2: Actively Managing Technical Debt Software is conquering the world. Our modern society would be unthinkable without the trillions of code lines that move machines, bank transactions, planes and smartphone messages.

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Improve Help Desk KPIs with Fast Access to IT Documentation

Kaseya

IT efficiency is a priority for businesses in competitive markets. A common key performance indicator (KPI) for IT support teams is Mean Time to Resolution (MTTR), also known as “average speed to answer.” Another common KPI is First Contact Resolution (FCR). But, how can we drive IT efficiency?

KPI 129
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What You Need to Know About MS Dynamics 365 Business Apps – Part 2

Datavail

The capabilities offered by Microsoft are divided into five areas: Sales, Marketing, Customer Service, Field Service, and Project Operations (previously known as Project Service Automation). This is the second of two articles that will give you the information you need about the Microsoft Dynamics 365 business applications. Power Apps.

KPI 96
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15 Key Product Management Metrics and KPIs

Altexsoft

Let’s make a bold assumption: Every software product you regularly use is data-driven. In this article, we will introduce you to metrics and KPIs to track your product success. Metrics are used by stakeholders, marketers, and the product management team to detect problems, set goals, and make informed decisions.

Metrics 92
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Improve Help Desk KPIs with Fast Access to IT Documentation

Kaseya

IT efficiency is a priority for businesses in competitive markets. A common key performance indicator (KPI) for IT support teams is Mean Time to Resolution (MTTR), also known as “average speed to answer.” Another common KPI is First Contact Resolution (FCR). But, how can we drive IT efficiency?

KPI 84
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Dynamic Pricing Explained: Use in Revenue Management and Pricing Optimization

Altexsoft

The reality is that you’ll need a more sophisticated pricing strategy to fit into today’s highly competitive market and be flexible enough to adjust to any changes. Dynamic pricing is a practice of setting a price for a product or service based on current market conditions. Would you consider fixed costs, competitor prices, or both?