Using natural language in Amazon Q Business: From searching and creating ServiceNow incidents and knowledge articles to generating insights
AWS Machine Learning - AI
DECEMBER 18, 2024
Users can search ServiceNow knowledge base (KB) articles and incidents in addition to being able to create, manage, and track incidents and KB articles, all from within their web experience chat. For more information, see OAuth Inbound and Outbound authentication. Amazon Q Business also supports identity federation through IAM.
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