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In technicalsupport, ensuring customer satisfaction and quickly resolving issues are of utmost importance. At Honeycomb, we embrace a comprehensive approach by using our own platform—not only for engineering purposes, but to also empower our support team.
When a project is abandoned and you continue to use the CNCF project add-on, you no longer have an upgrade path or technicalsupport, and are open to security risks. And, with many open-source solutions offering limited support options, the complexity of managing your environment can be a huge barrier to success.
Evaluate stability – A regular release schedule, continuous performance, dispersed platforms, and loadbalancing are key components of a successful and stable platform deployment. You want to remain on-premises while continuing to benefit from Azure development, you can choose Azure’s hybrid-cloud architecture.
With Honeycomb, the engineering team at IMO was able to find hidden architectural issues that were previously obscured in their logs. The primary hosting pattern to migrate was a.NET application running on a Windows instance behind a loadbalancer. Over 4,500 hospitals and 500,000 physicians use IMO products on a daily basis.
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