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Zoom dives deeper into intelligent customer service with Solvvy acquisition

TechCrunch

As the company wrote in a blog post announcing the new service: Combining contact center functionality with Zoom unified communications solutions, Zoom Contact Center can operate as a standalone customer experience solution or integrate directly into an existing website or application.

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Unified Collaboration: How Social Business and Other Forms of Digital Engagement are Intertwining

Dion Hinchcliffe's Web 2.0 Blog

Unified Communications. Rarely considered at the same time or in conjunction with social business initiatives, unified communications has been making steady inroads into the corporate world, despite some fairly rocky evolution over the years. This meant unified communications was sometimes anything but.

Social 110
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Bringing Your Employees Together Under a Shared Customer Experience Ownership Model

CIO

Create a conversational workspace Workstream Collaboration is a cloud-based application that converges siloed unified communications (UC) and contact center technology into one tool with one single application. Integrated with agent desktop applications, there’s no stopping your contact center workers.

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Can you have too many security tools?

CIO

SaaS application management tools, which identify all SaaS apps purchased and used by the organization. They can also identify redundant applications or licenses. She often writes about cybersecurity, disaster recovery, storage, unified communications, and wireless technology.

Tools 187
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Evaluating the relative cost of edge computing

CIO

Edge computing is a distributed computing paradigm that includes infrastructure and applications outside of centralized, dedicated, and cloud datacenters located as close as necessary to where data is generated and consumed. She often writes about cybersecurity, disaster recovery, storage, unified communications, and wireless technology.

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5 hot IT budget investments — and 2 going cold

CIO

And it’s not just applications development where such tools are having an impact. AI and machine learning will be leveraged to continue making enterprises more efficient and although still in its infancy, its application for specific use cases will separate the technology leaders from the laggards,” he says. in 2023, the firm says.

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The Power of One

CIO

Our cloud-based Unified Communications solutions offer greater functionality and flexibility, without the large upfront cost of traditional systems and extend voice solutions to the home office and mobile phone – customers never need to know the difference. This will change in 2022, with AI set to become mainstream. billion by 2030.