CIO

DECEMBER 26, 2024

Last year, the organization successfully moved to a flexible, cloud-based foundation that unlocks AI-powered solutions like conversational IVR, voice biometrics, call back assist, and real-time speech analytics to accelerate process handling, create more personalized and proactive care, and enrich agent experiences.

Banking 78

Banking Unified Communications Cloud Innovation 78

CIO

FEBRUARY 13, 2023

This includes spending on strengthening cybersecurity (35%), improving customer service (32%) and improving data analytics for real-time business intelligence and customer insight (30%). Enterprise communications services saw slow but steady 1.6% The unified communications market’s meager 1.6% in 2023, the firm says.

Budget 218

Budget Artificial Inteligence Technical Review VR 218

TechCrunch

DECEMBER 12, 2020

I’m going to be returning full-time to my regular job editing Extra Crunch and stuff in the back offices here at TechCrunch virtual HQ. Gorny founded Nextiva in 2008, focused on what it describes today as “UcaaS,” or unified communications as a service. You’re in good hands. The company set out to build a platform.

Retail 305

Retail Banking Fintech Unified Communications 305

CIO

JULY 27, 2022

A cloud-based platform allows unified communications as a service (UCaaS), contact center as a service (CCaaS), communications platform as a service, and workstream collaboration to act together to accelerate innovation — allowing projects that once took months or years to be completed in weeks or even days.

Unified Communications 193

Unified Communications Course Cloud Agile 193

Datavail

APRIL 6, 2021

The term XaaS (“anything as a service”) is shorthand for the proliferation of cloud services in recent years—everything from databases and artificial intelligence to unified communications and disaster recovery is now available from your choice of cloud provider. Oracle Analytics Cloud. Oracle ERP—Financials Cloud.

Cloud 97

Cloud Disaster Recovery Off-The-Shelf Artificial Inteligence 97

Kentik

MARCH 27, 2020

This week, Kentik hosted a virtual panel with network leaders from Dropbox, Equinix, Netflix and Zoom to discuss how they are scaling their infrastructure and services to accommodate the unprecedented growth in network traffic during COVID-19. Alex mentioned Zoom uses the Kentik platform for the analytics to drive those decisions.

Company 72

Company Data Center Unified Communications Infrastructure 72

Altexsoft

JUNE 21, 2019

Analytics – metrics and reports about business, customers, and employees. You can manually or automatically ping currently browsing users, provide templates for frequently asked questions, sometimes even source information about them from Facebook and automatically add to your CRM and analytics tool. Reports and analytics.

Travel 89

Travel Systems Review System Hotels 89