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RapidDeploy raises $29M for a cloud-based dispatch platform aimed at 911 centers

TechCrunch

.” Washington, DC-based RapidDeploy provides data and analytics to 911 centers — the critical link between people calling for help and connecting those calls with the nearest medical, police or fire assistance — and today it has about 700 customers using its RadiusPlus, Eclipse Analytics and Nimbus CAD products.

Cloud 232
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Leveraging Avaya Experience Platform to accelerate your digital banking transformation

CIO

Last year, the organization successfully moved to a flexible, cloud-based foundation that unlocks AI-powered solutions like conversational IVR, voice biometrics, call back assist, and real-time speech analytics to accelerate process handling, create more personalized and proactive care, and enrich agent experiences.

Banking 78
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Journey Beyond transforms its contact center to deliver better customer journeys

CIO

Madhumita Mazumdar, GM of information and communications technology at Journey Beyond. The absence of advanced contact center features and analytics further prevented us from driving exceptional customer experience. Unified Communications. Journey Beyond has deployed the UC solution to all businesses nationally.

Tourism 179
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5 hot IT budget investments — and 2 going cold

CIO

This includes spending on strengthening cybersecurity (35%), improving customer service (32%) and improving data analytics for real-time business intelligence and customer insight (30%). Enterprise communications services saw slow but steady 1.6% The unified communications market’s meager 1.6% in 2023, the firm says.

Budget 218
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Evaluating the relative cost of edge computing

CIO

This includes an operating system or operating environment, remote management and security tools, analytics and data management solutions, and application-specific software. She often writes about cybersecurity, disaster recovery, storage, unified communications, and wireless technology.

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Investors double down on tech stocks in massive DoorDash, Airbnb, C3.ai IPOs

TechCrunch

Gorny founded Nextiva in 2008, focused on what it describes today as “UcaaS,” or unified communications as a service. Nextiva expanded horizontally, adding CRM software, analytics and other functionality to its broader suite as it scaled. The company set out to build a platform.

Retail 305
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Why Flexibility Is Driving the Future of Business Success

CIO

A cloud-based platform allows unified communications as a service (UCaaS), contact center as a service (CCaaS), communications platform as a service, and workstream collaboration to act together to accelerate innovation — allowing projects that once took months or years to be completed in weeks or even days.