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Journey Beyond transforms its contact center to deliver better customer journeys

CIO

Journey Beyond, a part of Hornblower Group, is Australia’s leading experiential tourism group. Madhumita Mazumdar, GM of information and communications technology at Journey Beyond. The absence of advanced contact center features and analytics further prevented us from driving exceptional customer experience.

Tourism 179
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5 hot IT budget investments — and 2 going cold

CIO

This includes spending on strengthening cybersecurity (35%), improving customer service (32%) and improving data analytics for real-time business intelligence and customer insight (30%). Australian experiential tourism company Journey Beyond recently revamped its contact center as part of a customer experience transformation.

Budget 218