Bank of America’s big bet on AI started small
CIO
APRIL 25, 2025
Today, more than 20 million banking clients use the Erica virtual assistant. Hari Gopalkrishnan, head of consumer, business, and wealth management technology at BofA, says the key to Ericas success and longevity has been its small size. We are not writing essays with Erica. We are not trying to write software. Gopalkrishnan says.
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