Remove Analytics Remove Machine Learning Remove Software Review Remove Technical Review
article thumbnail

Enhancing customer care through deep machine learning at Travelers

CIO

s SVP and chief data & analytics officer, has a crowâ??s s unique about the [chief data officer] role is it sits at the cross-section of data, technology, and analytics,â?? On the role of the Chief Data Officer: Due to the nature of our business, Travelers has always used data analytics to assess and price risk.

article thumbnail

AWS adds machine learning capabilities to Amazon Connect

CIO

In a bid to help enterprises offer better customer service and experience , Amazon Web Services (AWS) on Tuesday, at its annual re:Invent conference, said that it was adding new machine learning capabilities to its cloud-based contact center service, Amazon Connect. c (Sydney), and Europe (London) Regions.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Achieving CIOs’ top investment priorities requires filling the tech skills gap

CIO

C-suites expect big things from IT in 2024, and they’re investing additional money to realize their technological goals. Despite these additional financial resources, CIOs will face significant challenges in achieving their goals, due to a lack of people with the required skills. Encourage participation in hackathons.

article thumbnail

Agentic AI: Decisive, operational AI arrives in business

CIO

A recent study from Capgemini found that 75% of organizations surveyed are looking to use AI agents in software development, making it a top early use case. Agentic AI will also drive the evolution of other specialized AI tools, he adds, including TuringBot agents, which can generate software code.

article thumbnail

Rethinking enterprise architects’ roles for agile transformation

CIO

On the one hand, enterprise architects play a key role in selecting platforms, developing technical capabilities, and driving standards. Moreover, undertaking digital transformation and technology modernization programs without an architect can lead to delays, technical debt , higher costs, and security vulnerabilities.

Agile 363
article thumbnail

8 Top Tech Skills to Hire For in 2024

Hacker Earth Developers Blog

Identifying the top technical skills that you should hire for is even harder. Based on the hiring trends we have seen on our HackerEarth Assessments platform, we made a list of the top technical skills you should be focusing on in 2024. What are these tech skills? Hiring is hard — no doubt. But we’ve got your back.

article thumbnail

IT leaders uplift women to fill tech talent gaps

CIO

With an undergraduate degree in political science and time spent as a Peace Corps and AmeriCorps volunteer, Lain McGrath hardly envisioned a career in software engineering. Yet after onboarding at HR SaaS provider Gusto in a customer experience (CX) role, exposure to coding sparked McGrath’s interest in shifting professional tracks.