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Enhancing customer care through deep machine learning at Travelers

CIO

s SVP and chief data & analytics officer, has a crowâ??s s unique about the [chief data officer] role is it sits at the cross-section of data, technology, and analytics,â?? On the role of the Chief Data Officer: Due to the nature of our business, Travelers has always used data analytics to assess and price risk.

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Getting specific with GenAI: How to fine-tune large language models for highly specialized functions

CIO

Large language models (LLMs) are hard to beat when it comes to instantly parsing reams of publicly available data to generate responses to general knowledge queries. The key to this approach is developing a solid data foundation to support the GenAI model.

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AWS adds machine learning capabilities to Amazon Connect

CIO

In a bid to help enterprises offer better customer service and experience , Amazon Web Services (AWS) on Tuesday, at its annual re:Invent conference, said that it was adding new machine learning capabilities to its cloud-based contact center service, Amazon Connect. c (Sydney), and Europe (London) Regions.

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Getting Machine Learning Projects from Idea to Execution

Harvard Business Review

Machine learning might be the world’s most important general-purpose technology, but it’s notoriously difficult to launch. Outside of Big Tech and a handful of other leading companies, machine learning initiatives routinely fail to deploy, never realizing value. What’s missing?

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Achieving CIOs’ top investment priorities requires filling the tech skills gap

CIO

C-suites expect big things from IT in 2024, and they’re investing additional money to realize their technological goals. Despite these additional financial resources, CIOs will face significant challenges in achieving their goals, due to a lack of people with the required skills. Encourage participation in hackathons.

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AI, Cybersecurity and the Rise of Large Language Models

Palo Alto Networks

Artificial intelligence (AI) plays a crucial role in both defending against and perpetrating cyberattacks, influencing the effectiveness of security measures and the evolving nature of threats in the digital landscape. As cybersecurity continuously evolves, so does the technology that powers it.

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Is AI and Machine learning impacting Enterprise Mobility?

OTS Solutions

Is AI and Machine learning impacting Enterprise Mobility? With the advancement in new trends and technology, tech trends are growing every day. As a result, developers have shifted gear and are now using the latest technologies, including machine learning and Artificial Intelligence (AI) to develop mobile apps.