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Banks bet on AI to deliver digital efficiencies

CIO

The Global Banking Benchmark Study 2024 , which surveyed more than 1,000 executives from the banking sector worldwide, found that almost a third (32%) of banks’ budgets for customer experience transformation is now spent on AI, machine learning, and generative AI.

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TIAA modernizes the customer journey with AI

CIO

Sastry Durvasula, chief information and client services officer at TIAA, says the multilayered platform’s extensive use of machine learning as part of its customer service line partnership with Google AI makes JSOC a formidable tool for financial and retirement planning and guiding customers through complex financial journeys.

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AI in Short-Term Rentals: How Machine Learning Shapes STR

Altexsoft

This includes learning, reasoning, problem-solving, perception, language understanding, and decision-making. The key terms that everyone should know within the spectrum of artificial intelligence are machine learning, deep learning, computer vision , and natural language processing.

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Automated Claims Processing: Using RPA and Machine Learning to Manage Insurance Claims

Altexsoft

And when it comes to decision-making, it’s often more nuanced than an off-the-shelf system can handle — it needs the understanding of the context of each particular case. But it does need more advanced approaches that mimic human perception and judgment like AI, Machine Learning, and ML-based Robotic Process Automation.

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Next Best Action Marketing: How to Implement Hyper-Personalization with Machine Learning

Altexsoft

In this article, we’ll discuss what the next best action strategy is and how businesses define the next best action using machine learning-based recommender systems. The funnel for each customer is unique as each customer learns about a company or its services at their own pace and style. This changes the game for marketers.

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Know before you go: 6 lessons for enterprise GenAI adoption

CIO

Many organizations know that commercially available, “off-the-shelf” generative AI models don’t work well in enterprise settings because of significant data access and security risks. In other words, we are walking a mile in our customers’ shoes. Here’s a quick read about how enterprises put generative AI to work).

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Traffic Prediction: How Machine Learning Helps Forecast Congestions and Plan Optimal Routes

Altexsoft

As of today, different machine learning (and specifically deep learning) techniques capable of processing huge amounts of both historic and real-time data are used to forecast traffic flow, density, and speed. In 2021, NYC drivers lost an average of 102 hours in congestion – and before the pandemic that score was even worse.