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Network problems delay flights at two oneworld Alliance airlines

CIO

IT problems struck flights at two oneworld Alliance member airlines this week, leading to delays and flight cancellations. Network equipment connecting internal and external systems at Japan Airlines (JAL) malfunctioned early on Dec. 26 after receiving a large amount of data from an external source, the company said.

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Case in point: taking stock of the CrowdStrike outages

CIO

What happened In CrowdStrikes own root cause analysis, the cybersecurity companys Falcon system deploys a sensor to user machines to monitor potential dangers. In a lawsuit the airline filed in October, Delta claimed the faulty update was pushed out in an unsafe manner and CrowdStrike should pay for the losses. Clancy asks.

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American Airlines to buy 20 jets from Boom Supersonic

TechCrunch

American Airlines will buy up to 20 jets from Boom Supersonic, an aircraft maker that aims to commercialize supersonic, and super-fast, flight. Concorde jets were also incredibly loud due to their “sonic booms” — so loud, in fact, that the Federal Aviation Administration (FAA) banned overland supersonic commercial flights.

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5 tips for better business value from gen AI

CIO

Set clear, measurable metrics around what you want to improve with generative AI, including the pain points and the opportunities, says Shaown Nandi, director of technology at AWS. A second area is improving data quality and integrating systems for marketing departments, then tracking how these changes impact marketing metrics.

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CrowdStrike incident has CIOs rethinking their cloud strategies

CIO

The widespread disruption caused by the recent CrowdStrike software glitch, which led to a global outage of Windows systems, has sent shockwaves through the IT community. Organizations and CISOs must review their cloud strategies, and the automatic updating of patches should be discouraged.

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Delta Airlines to ‘rethink Microsoft’ in wake of CrowdStrike outage

CIO

In the wake of the widespread outage caused by a defective update to CrowdStrike’s Falcon cybersecurity platform, Delta Airlines is among the first enterprises to come forward to demand compensation from CrowdStrike and Microsoft for the enormous losses caused by the interruption of its flights during the failure.

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Unicorn travel startup Hopper is facing a pandemic-fueled customer service nightmare

TechCrunch

Mobile travel app Hopper has been hit hard by the COVID-19 pandemic as consumers canceled their trips and airlines dropped their flights. Currently, hundreds of Hopper customers are trashing the app in their app store reviews, calling Hopper a scam, threatening legal action and warning others to stay away. ’ Buyer beware.

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