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On par with fuel, crew related costs are the major operating expense for airlines. European airlines usually let personnel request for destinations, day-offs, reserve periods, trip lengths and other elements to create individual rosters. Source: Team-Oriented Airline Crew Rostering. Components of the crew scheduling problem.
It was just another reminder of overall aviation IT fragility, caused by different factors, from aging technologies to poor communication between different components to the introduction of immature solutions. If passengers are stranded at the airport due to IT disruptions, a passenger service system (PSS) is likely to be blamed for this.
Because of the mainframe’s proven ability to securely handle billions of daily transactions a day, this 50 year old technology is still used by 80% of the word’s largest airlines, financial institutions, and retailers.
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