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United Airlines sets its flight plan for gen AI success

CIO

CIO Jason Birnbaum has ambitious plans for generative AI at United Airlines. With the core architectural backbone of the airlines gen AI roadmap in place, including United Data Hub and an AI and ML platform dubbed Mars, Birnbaum has released a handful of models into production use for employees and customers alike.

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United Airlines’ AI strategy: The airline that makes decisions fastest wins

CIO

At United Airlines, AI has been a long-term strategic investment, not a recent initiative. This forward-thinking approach stems from a clear business philosophy that in the airline industry specifically, the carrier quickest to make complex decisions gains the competitive edge.

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Cloud-native technology: The next airline frontier

CIO

Todays airlines are fierce competitors, each trying to outdo the others with faster, more personalized options and services. But unlike other businesses, airlines are starting the race from behind, running on systems that need major revamping. But thats easier said than done. All of this helped improve customer satisfaction.

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Case in point: taking stock of the CrowdStrike outages

CIO

What happened In CrowdStrikes own root cause analysis, the cybersecurity companys Falcon system deploys a sensor to user machines to monitor potential dangers. In a lawsuit the airline filed in October, Delta claimed the faulty update was pushed out in an unsafe manner and CrowdStrike should pay for the losses. Clancy asks.

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Address cybersecurity challenges before rolling out robotic process automation

TechCrunch

For example, when major airlines were bombarded with cancellation requests at the onset of the pandemic, RPA became essential to their customer service strategy. Throughout 2021, security teams will begin to realize the unconsidered security challenges of robotic process automation. Understanding RPA’s digital identity.

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IT leaders see big business potential in small AI models

CIO

For domain-centric solutions such as in the banking or energy sector, SLM is the way to go for agility, cost-effective resources, rapid prototype and development, security, and privacy of organizational data, Kasthuri says. Tuned, open-source small language models run behind firewalls solve many of the security, governance, and cost concerns.

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5 questions CIOs must ask after Southwest Airlines’ failure

CIO

The last thing any CIO wants is to experience catastrophic operational issues during a peak season, but that’s exactly what executives at Southwest Airlines faced last week. 19-28 far exceeded any other airlines’ operational impacts. Even before the blizzard hit, Southwest Airlines CEO Bob Jordan acknowledged on Nov.

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