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CIOs contend with gen AI growing pains

CIO

MIT event, moderated by Lan Guan, CAIO at Accenture Accenture “98% of business leaders say they want to adopt AI, right, but a lot of them just don’t know how to do it,” claimed Guan, who is currently working with a large airliner in Saudi Arabia, a large pharmaceutical company, and a high-tech company to implement generative AI blueprints in-house.

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5 questions CIOs must ask after Southwest Airlines’ failure

CIO

The last thing any CIO wants is to experience catastrophic operational issues during a peak season, but that’s exactly what executives at Southwest Airlines faced last week. 19-28 far exceeded any other airlines’ operational impacts. Even before the blizzard hit, Southwest Airlines CEO Bob Jordan acknowledged on Nov.

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American Airlines takes flight with analytics transformation

CIO

In the wake of the COVID-19 pandemic, airlines have struggled with bad weather, fewer air traffic controllers, and a shortage of pilots, all leading to an unprecedented number of cancelations in 2022. Leibman notes that American Airlines operates every hour of every day. American Airlines. “We Leibman, who stepped down on Sept.

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IT leaders see big business potential in small AI models

CIO

Its not just about performance benchmarks its about balancing cost, security, explainability, scalability, and time to value, Colisto says. Microsoft CEO Satya Nadella recently lauded one SLM developed by a major airliner he saw in a demonstration in Tokyo.

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Why Cutting Corners in PSS Migration Testing Can Disrupt Airline Operations

Coforge

Airlines run on data, speed, and experience today, and Passenger Service Systems (PSS) are at the heart of it all. However, as airlines modernize their technology landscape, migrating from legacy PSS platforms to next-gen systems has become inevitable and incredibly complex. What is PSS, and What Does PSS Migration Involve?

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New Distribution Capability (NDC) for Airlines: Key Providers and Implementation Scenarios

Altexsoft

Today, airlines still use third parties for their flight distribution. Although some airlines strive to inspire loyalty in their customers and encourage them to buy tickets directly from their sites, it can hardly be a working scheme for every airline. What NDC is and how airlines can benefit from adopting it.

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Product-based IT fuels Lufthansa’s digital CX transformation

CIO

Like many airlines, Lufthansa Group had its business upended by the COVID-19 pandemic. By April 2020, with travel bans proliferating, the airline suffered losses of €1 million per hour. We strongly believe and focus a lot on how we can give better data to cabin crews so they can, for instance, welcome you.”

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