General Leadership

MAY 17, 2017

GeneralLeadership.com and the General Leadership Foundation bring Leadership Advice from America's Most Trusted Leaders to You! The post Where do Leadership and Customer Service Intersect? appeared first on General Leadership. Read more at [link]. Your Team can either make you or break you. John Maxwell.

Leadership 118

Leadership Airlines Travel Performance 118

CIO

FEBRUARY 19, 2025

Kia Motors, NEC, Coles Group, Wipro, Fujitsu, Shiseido, Himalaya, Cochlear, and Japan Airlines. Under Daviess leadership, SAP APAC will build on the work led by former CEO Paul Marriott and continue to innovate to support customer success. As president, Davies will manage more than 31,000 employees across 78 offices.

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Airlines Sustainability Innovation Analytics 114

CIO

OCTOBER 27, 2023

Each Hangar houses agile coaches, business analysts, data and analytics specialists, product owners, Scrum masters, software engineers, and user interface designers — all with one mission: to elevate the airlines’ digital customer experience before, during, and after the flight. Experience is not only the cherry on the cake.”

Airlines 195

Airlines Artificial Inteligence Travel Technical Review 195

Terry Starbucker

JANUARY 23, 2014

I’m honored to chat with one of my leadership mentors on my latest More Human Leadership Podcast - author, keynote speaker and consultant Steve Farber. Here are the main points we cover during the podcast: Steve’s “defining moment” when he knew leadership development was his passion.

Leadership 118

Leadership Airlines Energy Coaching 118

CIO

DECEMBER 10, 2024

What success looks like can vary widely and range from reducing a call centers escalation rates, a food distributors sales order processing time, or a professional services companys new employee onboarding time, to an airline that personalizes customer communications or a media company that provides real-time language translation.

Weak Development Team 215

Weak Development Team Metrics Software Review Technical Review 215

CIO

FEBRUARY 14, 2024

As lean as things got, that time afforded the opportunity to rebuild by flipping the script: Air New Zealand was going to become a digital company that happened to be an airline, rather than an airline with a digital department. This is a chance to start practicing what an airline of the future could look like.

Airlines 147

Airlines Technical Review Sustainability Travel 147

General Leadership

APRIL 12, 2014

Its 9:45am at Chicago’s O’Hare International Terminal as American Airlines Flight 1693 hums patiently at Gate K18 on the snow-covered ramp as passengers take their seats. The post Trajectory: The Importance of Knowing Where We Are Going appeared first on General Leadership. You’ll be seeing great sights!

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Airlines Travel Course Leadership 164

CIO

JULY 15, 2024

Carbon emissions for datacenters exceed the airline industry Most people do not understand complex global datacenters. However, most people understand, and frequently use, airlines. of global carbon emissions, exceeds carbon produced by the airline industry globally. Contact us today to learn more.

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Report Technical Advisors Cloud Airlines 167

TechCrunch

NOVEMBER 7, 2022

But after Hopper’s public debut in 2014, the company’s leadership decided to pivot to mobile and devote engineering resources to flight prediction, building a tool that continuously monitors airline prices and sends price change alerts via push notification. Image Credits: Hopper. billion this year.

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Travel Social Hotels Airlines 267

TechCrunch

JANUARY 25, 2022

It says the Series A will be used to fuel further business expansion, including by further expanding the team and beefing up technical leadership. The 2020-founded startup has now raised a total of $39.5 Expanding the platform to include universal coverage of all offsets is also on the cards.

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Technical Review Airlines Machine Learning Artificial Inteligence 223

TechCrunch

APRIL 8, 2021

In addition to its market leadership, Gupshup’s unique combination of scale, growth and profitability attracted us.”. So we started to serve banks, e-commerce firms, and airlines that need to send high-level messages and can afford to pay for it,” said Sheth, who also co-founder freelance workplace Elance in 1998.

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Airlines Advertising Banking Mobile 246

Terry Starbucker

APRIL 17, 2014

One such challenge came up earlier this week over at US Airways (now part of American Airlines), when a company Tweet went way off the rails. That’s more human leadership. The post Torn From The Headlines Leadership Lesson: To Fire Or Not To Fire? Leadership' I mean, WAY off. No matter the magnitude.

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Leadership Airlines Systems Review Internet 110

Lead on Purpose

NOVEMBER 10, 2012

Throughout the ages, leaders and followers alike have wondered whether the process of leadership depends on inborn traits or whether it can be taught. Still, some people who strive for leadership never quite achieve it. Leadership skills can be taught. What is different about strategic leadership?

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Leadership Education Strategy Airlines 90

CIO

JULY 23, 2024

Case in point is Spanish airline Air Europa, even though their longstanding approach to data has given them a jump on applying the technology. But it’s still early days since ChatGPT burst on the scene in 2022. So large corporations are still being put to the test with their implementing processes.

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Strategy Airlines Data Technical Review 173

Women on Business

FEBRUARY 15, 2013

The American Airlines merger gives us a great example of what do look for in a partnership and what we should avoid. The post Can Small Business learn from the American Airlines Merger? Here are some lessons we can take away from the merger. Choose your partners using a strategic gauge. appeared first on Women on Business.

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Small Business Airlines Marketing Meeting 78

TechCrunch

NOVEMBER 17, 2022

Founded by two former Google employees on the Angular team, Jeff Cross (CEO) and Victor Savkin (CTO), Narwahl actually started out as an Angular consulting shop, helping large banks, airlines and other enterprises — the kind of companies that typically use Angular. This is where Nx shines. ” With $8.6M

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Open Source Fractional CTO Airlines Enterprise 247

CIO

SEPTEMBER 19, 2022

Giving an inside look at the latest global research, Amy Loomis, IDC ’s research vice president for the future of work, will explore key technology deployments as well as empathic leadership and governance strategies. One model of leadership that is servant leadership. Looking to get ahead in your own career?

Airlines 148

Airlines Leadership Innovation Strategy 148

The Accidental Successful CIO

MAY 16, 2018

Airlines run on their IT systems and CIOs have to keep these running. However, when it comes to airlines, their CIOs are spending their time thinking about more practical things like just exactly how to go about keeping their critical IT systems up and running. The Challenge Of Running An Airline. Image Credit: Job Garcia.

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Airlines Systems Review Technical Review Infrastructure 55

General Leadership

JANUARY 12, 2016

GeneralLeadership.com and the General Leadership Foundation bring Leadership Advice from America's Most Trusted Leaders to You! Its 9:45am at Chicago’s O’Hare International Terminal as American Airlines Flight 1693 hums patiently at Gate K18 on the snow-covered ramp as passengers take their seats. Read more at [link].

Airlines 101

Airlines Leadership Strategy 101

CIO

FEBRUARY 22, 2023

In a recent interview with CIO.com columnist Martha Heller, United Airlines CIO Jason Birnbaum shared how his organization’s focus on transforming employee experience allows employees “to create a great customer experience,” creating a flywheel of positive change. That is an idea worth embracing.

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Airlines Case Study Leadership Video 148

CIO

SEPTEMBER 18, 2024

AirHelp, which helps airline passengers secure compensation for delayed, canceled, or overbooked flights, is recognized for its AI-powered chat system that appears to effectively handle common service-related inquiries. Build a humane team Many organizations think of using AI in customer support in the context of cutting costs.

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Company Fractional CTO Technical Review Systems Review 192

CIO

SEPTEMBER 26, 2024

The cost to Delta Airlines alone was $500 million, and it is just one of the thousands of companies affected by this single update by a single vendor. As we saw recently with the CrowdStrike outage, the interconnected nature of enterprises today brings with it great risk that can have a significant negative effect on any company’s finances.

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Security Report System Airlines 199

CIO

AUGUST 26, 2024

Airlines, banks, healthcare companies, and others must take decisive and strategic actions to repair their customer experience promises, regain customer trust, and drive business growth.

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Backup Airlines Banking Transportation 39

The Accidental Successful CIO

APRIL 13, 2016

Combining airlines can teach CIO some lessons Image Credit: Luke Ma. Just imagine if you were handed the additional responsibility of creating a plan to merge the IT operations of two large airlines. Just imagine if you were handed the additional responsibility of creating a plan to merge the IT operations of two large airlines.

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Airlines How To Windows Travel 49

CEO Insider

JULY 1, 2024

Goh Choon Phong, CEO of Singapore Airlines (SIA), received an annual remuneration of S$8.1 This rise comes in a landmark year for the airline, which reported its highest-ever net profit. million for FY2024, marking a 20.6% increase from the previous year. Million appeared first on CEOWORLD magazine. Copyright CEOWORLD magazine 2023.

Airlines 52

Airlines .Net Report Research 52

CIO

AUGUST 28, 2024

Pero antes incluso de empezar: parece que, por muy atractiva que sea la historia, Southwest Airlines no era inmune al fallo CrowdStrike porque sus servidores funcionan con Windows 3.1. Para una visión en profundidad, véase No, Southwest Airlines no sigue utilizando Windows 3.1 – OSnews ).

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Airlines Windows Malware DevOps 177

CIO

FEBRUARY 5, 2024

Still, in many ways, Black people are the only one on their team, their division, their company, or at their level of leadership. Since joining, Purdy has had the chance to host events and run a Tech Spotlight event with BUiLT’s North Texas sponsor, American Airlines.

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Nonprofit Recruiting Disaster Recovery CTO Coach 190

The Accidental Successful CIO

NOVEMBER 7, 2018

Times have been tough for United airlines in the past. A bit before that the airline had had to delay 500 of their flights because of a second glitch in two weeks of the computer systems that run the airline. United airlines has been dealing with some bad press as of late. The Challenge Of Overbooking.

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Airlines Analytics Film Machine Learning 51

Rapid BI

APRIL 9, 2015

The concept of gaming has been around for years – credit card companies and airline reward programs for example. (1) The post Gamification in leadership and development appeared first on. Business gamification Leadership minifig sales' 1) Gamification is not literally a game, but using game mechanics and […].

Leadership 51

Leadership Development Airlines Games 51

DevOps.com

NOVEMBER 2, 2022

If you asked an airline executive what their biggest expense was just a few decades ago, they would’ve easily answered, “Jet fuel.” These days, you’d be hard-pressed to find an executive in any industry that wouldn’t answer with, “Software.” But here’s the difference: With jet fuel, that executive would have told you that they can […].

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Software Development Software Airlines Development 123

CO2 Business Leadership

NOVEMBER 17, 2023

The Power of Focused Leadership Leadership is more than just guiding others; it’s about influencing them towards a common goal. This post delves into the importance of focus in leadership and the ways to master this essential skill. The Role of Energy in Leadership Energy in leadership is contagious.

Leadership 52

Leadership Airlines Coaching How To 52

CIO

MAY 28, 2024

To take its digital transformation to new heights, Sun Country Airlines didn’t just take a tip from the big carriers. Sun Country Airlines has elevated its customer service since hiring an experienced CIO from United Airlines in early 2023. It’s not unusual for small airlines to be later in adopting newer technologies.

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Airlines Travel Hotels Machine Learning 78

Next Level Blog

DECEMBER 12, 2014

She was travelling on her own airline and as her plane from taxiing away from its gate at JFK, a flight attendant gave her macadamia nuts without asking if she wanted any and, (worse!) Leadership Lessons Personal Presence leadership behaviors leadership presence' left them in the package.

Airlines 78

Airlines Travel Leadership Examples 78

CIO

MAY 12, 2023

As far as slicing is concerned, however, Oswald can imagine that Fraport will later offer its own slicing services for its B2B partners, such as airlines or logistics companies. Project end 2024 A 2024 end date is understandably ambitious, considering how badly the pandemic crisis hit the airline industry, and Fraport specifically.

Network 158

Network Airlines Transportation Weak Development Team 158

CIO

AUGUST 6, 2024

Had the CrowdStrike scenario been considered by airlines and hospitals, the impacts would likely have been mitigated. This prepares businesses for a range of disruptions and ensures that contingency plans are in place. When developing the BIA, it is important to consider specific scenarios. Contact us today to learn more.

Technical Review 167

Technical Review CTO Coach Systems Review Disaster Recovery 167

Capgemini

FEBRUARY 25, 2025

As airlines push for greater efficiency amid growing backlog, maintenance, repair, and overhaul operations are under pressure to scale. Additionally, the extension of airline lease contracts in Asia-Pacific has increased the average aircraft age to between 18 and 24 years.

Industry 52

Industry Technical Review Technology Artificial Inteligence 52

CIO

MARCH 15, 2023

Without hesitation she says she was responsible for the change in IT leadership. The old software of an airline in the recent news may be a good example. Business IT Alignment, IT Leadership Reflecting on this after the meeting, he sits down with the CEO and asks how she would evaluate IT’s performance to date.

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Strategic Planning Airlines Meeting Resources 155