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United Airlines’ AI strategy: The airline that makes decisions fastest wins

CIO

At United Airlines, AI has been a long-term strategic investment, not a recent initiative. While many companies scrambled to adopt AI capabilities during the recent gen AI boom, United had already built the foundation necessary for effective implementation. Lets take safety, for instance.

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CIOs contend with gen AI growing pains

CIO

The road ahead for IT leaders in turning the promise of generative AI into business value remains steep and daunting, but the key components of the gen AI roadmap — data, platform, and skills — are evolving and becoming better defined. MIT event, moderated by Lan Guan, CAIO at Accenture.

Airlines 204
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IT leaders see big business potential in small AI models

CIO

The company announced it was developing fine-tuned models, pre-trained with industry-specific data for common business use cases with enterprise partners Bayer, Rockwell Automation, Siemens Digital Industries Software, and others. Googles Gemma 3, based on Gemini 2.0,

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Private cloud makes its comeback, thanks to AI

CIO

Private cloud providers may be among the key beneficiaries of today’s generative AI gold rush as, once seemingly passé in favor of public cloud, CIOs are giving private clouds — either on-premises or hosted by a partner — a second look. The Milford, Conn.-based

Cloud 215
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Lufthansa’s digital future takes flight with ‘Digital Hangar’

CIO

Each Hangar houses agile coaches, business analysts, data and analytics specialists, product owners, Scrum masters, software engineers, and user interface designers — all with one mission: to elevate the airlines’ digital customer experience before, during, and after the flight. Experience is not only the cherry on the cake.”

Airlines 195
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AI on the mainframe? IBM may be onto something

CIO

Some CIOs, especially from large enterprises that still rely on the mainframe’s batch-processing prowess, are taking a hard look at IBM’s next-gen mainframe to run — but not traingenerative AI models. IBM continues to demonstrate that it has an advanced approach to AI, which includes embedding AI into the z16.

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8 big IT failures of 2023

CIO

Both United Airlines and Hawaiian Airlines saw service outages in 2023 resulting from wonky software upgrades, and Southwest ended the previous year with a Christmas travel meltdown blamed on outdated systems. Probably the worst IT airline disaster of 2023 came on the government side, however.

Airlines 207