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United Airlines sets its flight plan for gen AI success

CIO

CIO Jason Birnbaum has ambitious plans for generative AI at United Airlines. With the core architectural backbone of the airlines gen AI roadmap in place, including United Data Hub and an AI and ML platform dubbed Mars, Birnbaum has released a handful of models into production use for employees and customers alike.

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CIOs contend with gen AI growing pains

CIO

The road ahead for IT leaders in turning the promise of generative AI into business value remains steep and daunting, but the key components of the gen AI roadmap — data, platform, and skills — are evolving and becoming better defined. MIT event, moderated by Lan Guan, CAIO at Accenture.

Airlines 204
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5 tips for better business value from gen AI

CIO

Set clear, measurable metrics around what you want to improve with generative AI, including the pain points and the opportunities, says Shaown Nandi, director of technology at AWS. Measure employee experience as AI transforms work CIOs should also look inward at how gen AI impacts employee job satisfaction and overall well-being.

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Expedia poised to take flight with generative AI

CIO

Expedia Group has more than 21 brands and more than 50,000 B2B partners connecting them with more than 3 million hotel and rental properties and more than 500 airlines and cruise companies, as well as car rental agencies. But analysts suggest such early implementations of generative AI have a way to go before delivering meaningful impact. “At

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Private cloud makes its comeback, thanks to AI

CIO

Private cloud providers may be among the key beneficiaries of today’s generative AI gold rush as, once seemingly passé in favor of public cloud, CIOs are giving private clouds — either on-premises or hosted by a partner — a second look. The Milford, Conn.-based

Cloud 215
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Lufthansa’s digital future takes flight with ‘Digital Hangar’

CIO

Each Hangar houses agile coaches, business analysts, data and analytics specialists, product owners, Scrum masters, software engineers, and user interface designers — all with one mission: to elevate the airlines’ digital customer experience before, during, and after the flight. Experience is not only the cherry on the cake.”

Airlines 195
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Cathay Pacific to take cloud journey to new heights

CIO

Instead, the publicly held operator of Cathay Pacific Airlines and HK Express is shifting from migration to optimization mode in an effort to wrest additional benefits from its all-in cloud transformation. This is helpful in an era in which airliners are having difficulty finding pilots to hire.

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