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American Airlines to buy 20 jets from Boom Supersonic

TechCrunch

American Airlines will buy up to 20 jets from Boom Supersonic, an aircraft maker that aims to commercialize supersonic, and super-fast, flight. Boom’s Overture four-engine jets promise speeds of up to Mach 1.7 Boom’s Overture four-engine jets promise speeds of up to Mach 1.7

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United Airlines gives employees the digital tools to make customers happy

CIO

As CIO of United Airlines, Jason Birnbaum is laser focused on using technology and data to enable the company’s 86,000 employees to create as seamless a customer travel experience as possible. That was our story, and we worked very diligently to change the narrative.” If we can’t help them do that, it drives us crazy.”

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Taiwanese startup WritePath’s AI tech speeds up financial disclosure translation

TechCrunch

WritePath make the process faster and scalable by combining its AI tech with human translators. The Taipei-based startup’s clients include Foxconn, ASUS, China Airline, the Taiwan Stock Exchange and Taiwan Mobile. The company’s platform combines tech like Warren, its in-house machine translation engine, with human translators.

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6 insights every CIO should take away from the CrowdStrike debacle

CIO

In early 2000, following IT’s unprecedentedly effective response to the Y2K situation, the world botched its after-action review. Consumed by the need to have someone to blame, influencers from around the world proclaimed it was a hoax perpetrated by IT to inflate technology budgets and its perceived importance.

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Lufthansa’s digital future takes flight with ‘Digital Hangar’

CIO

Each Hangar houses agile coaches, business analysts, data and analytics specialists, product owners, Scrum masters, software engineers, and user interface designers — all with one mission: to elevate the airlines’ digital customer experience before, during, and after the flight. Experience is not only the cherry on the cake.”

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8 big IT failures of 2023

CIO

We’ve gathered eight instances of big tech failures that struck companies and other organizations in 2023. Both United Airlines and Hawaiian Airlines saw service outages in 2023 resulting from wonky software upgrades, and Southwest ended the previous year with a Christmas travel meltdown blamed on outdated systems.

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Averting turbulence in the air

CIO

The diversification of payment methods and gradual increase in the volume of online transactions have cast a spotlight on the need for payment security compliance within the airline industry. Since Erin has a limited budget, one of the first things she might do is go to the internet and browse through meta-search engines looking for a deal.

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