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United Airlines sets its flight plan for gen AI success

CIO

CIO Jason Birnbaum has ambitious plans for generative AI at United Airlines. With the core architectural backbone of the airlines gen AI roadmap in place, including United Data Hub and an AI and ML platform dubbed Mars, Birnbaum has released a handful of models into production use for employees and customers alike.

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United Airlines’ AI strategy: The airline that makes decisions fastest wins

CIO

At United Airlines, AI has been a long-term strategic investment, not a recent initiative. This forward-thinking approach stems from a clear business philosophy that in the airline industry specifically, the carrier quickest to make complex decisions gains the competitive edge. What internal challenges has gen AI helped you to solve?

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Cloud-native technology: The next airline frontier

CIO

Todays airlines are fierce competitors, each trying to outdo the others with faster, more personalized options and services. But unlike other businesses, airlines are starting the race from behind, running on systems that need major revamping. But thats easier said than done. All of this helped improve customer satisfaction.

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CIOs contend with gen AI growing pains

CIO

MIT event, moderated by Lan Guan, CAIO at Accenture Accenture “98% of business leaders say they want to adopt AI, right, but a lot of them just don’t know how to do it,” claimed Guan, who is currently working with a large airliner in Saudi Arabia, a large pharmaceutical company, and a high-tech company to implement generative AI blueprints in-house.

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American Airlines to buy 20 jets from Boom Supersonic

TechCrunch

American Airlines will buy up to 20 jets from Boom Supersonic, an aircraft maker that aims to commercialize supersonic, and super-fast, flight. Boom’s Overture four-engine jets promise speeds of up to Mach 1.7 Boom’s Overture four-engine jets promise speeds of up to Mach 1.7

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IT leaders see big business potential in small AI models

CIO

Small language models (SLMs) are giving CIOs greater opportunities to develop specialized, business-specific AI applications that are less expensive to run than those reliant on general-purpose large language models (LLMs). Microsoft CEO Satya Nadella recently lauded one SLM developed by a major airliner he saw in a demonstration in Tokyo.

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American Airlines takes flight with analytics transformation

CIO

In the wake of the COVID-19 pandemic, airlines have struggled with bad weather, fewer air traffic controllers, and a shortage of pilots, all leading to an unprecedented number of cancelations in 2022. Leibman notes that American Airlines operates every hour of every day. American Airlines. “We Leibman, who stepped down on Sept.

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