article thumbnail

United Airlines sets its flight plan for gen AI success

CIO

CIO Jason Birnbaum has ambitious plans for generative AI at United Airlines. With the core architectural backbone of the airlines gen AI roadmap in place, including United Data Hub and an AI and ML platform dubbed Mars, Birnbaum has released a handful of models into production use for employees and customers alike.

Airlines 197
article thumbnail

Network problems delay flights at two oneworld Alliance airlines

CIO

IT problems struck flights at two oneworld Alliance member airlines this week, leading to delays and flight cancellations. Network equipment connecting internal and external systems at Japan Airlines (JAL) malfunctioned early on Dec. 26 after receiving a large amount of data from an external source, the company said.

Airlines 122
article thumbnail

CIOs contend with gen AI growing pains

CIO

The road ahead for IT leaders in turning the promise of generative AI into business value remains steep and daunting, but the key components of the gen AI roadmap — data, platform, and skills — are evolving and becoming better defined. But that’s only structured data, she emphasized. MIT event, moderated by Lan Guan, CAIO at Accenture.

Airlines 204
article thumbnail

American Airlines takes flight with analytics transformation

CIO

In the wake of the COVID-19 pandemic, airlines have struggled with bad weather, fewer air traffic controllers, and a shortage of pilots, all leading to an unprecedented number of cancelations in 2022. Leibman notes that American Airlines operates every hour of every day. American Airlines. “We Touchless, seamless, stressless.

Airlines 218
article thumbnail

How NTT DATA CIO Barry Shurkey takes a people-first approach to IT success

CIO

As CIO at NTT DATA North America, Barry Shurkey is responsible for digital transformation and optimizing the IT roadmap to support the company and its clients. It was learning how to do business in a foreign company. That was the biggest thing.

Data 193
article thumbnail

Multiplayer fintech, and the muddled world of startup data

TechCrunch

Data on startups is dreadful. Data about startups is helpful to understand directional trends and how the flow of capital works and changes over time. But as ventures as an asset class grows and the documentation around raises gets thornier, the data can sometimes be missing a big chunk of what’s actually happening on the scenes.

Fintech 318
article thumbnail

United Airlines gives employees the digital tools to make customers happy

CIO

As CIO of United Airlines, Jason Birnbaum is laser focused on using technology and data to enable the company’s 86,000 employees to create as seamless a customer travel experience as possible. Digital Technology’s job is to collect, structure, and secure the data, and help our operational groups exploit it.

Airlines 193