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5 tips for better business value from gen AI

CIO

What success looks like can vary widely and range from reducing a call centers escalation rates, a food distributors sales order processing time, or a professional services companys new employee onboarding time, to an airline that personalizes customer communications or a media company that provides real-time language translation.

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Lufthansa’s digital future takes flight with ‘Digital Hangar’

CIO

Each Hangar houses agile coaches, business analysts, data and analytics specialists, product owners, Scrum masters, software engineers, and user interface designers — all with one mission: to elevate the airlines’ digital customer experience before, during, and after the flight. Experience is not only the cherry on the cake.”

Airlines 195
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Protecting your business from unforeseen outages: Lessons from the recent CrowdStrike incident

CIO

Had the CrowdStrike scenario been considered by airlines and hospitals, the impacts would likely have been mitigated. Gerald Johnston , an adjunct research advisor with IDC’s IT Executive Programs (IEP), founded GJ Technology Consulting, LLC, where he assisted global financial institutions and helped launch a UK startup bank.

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Stand By For Reporting From the Intelligence and National Security Summit 18-19 Sep 2014 #Intelligence2014

CTOvision

Joint Chiefs of Staff. Deputy Assistant to the President and Deputy Homeland Security Advisor. United Airlines. Chief Information Security Officer. Chief Technology Officer. Chief Information Officer. Principal and CTO, Global Consulting Technology. Mr. Rand Beers.

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Told “No” to Technical Transformation – What’s Next

The CTO Advisor

‘No’ isn’t the end of the responsibility when a CTO sees the risk to the business. The leadership team at Southwest Airlines will get undressed by Investors, Customers, and the Government. They deserve scrutiny.

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How BUiLT unites Black IT pros and builds equity

CIO

Soon after founding Netwatch Solutions as CTO, Beasley realized he would face even more barriers when acquiring funding. Since joining, Purdy has had the chance to host events and run a Tech Spotlight event with BUiLT’s North Texas sponsor, American Airlines. Careers, Diversity and Inclusion, IT Leadership, Mentoring

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Why enterprise CIOs need to plan for Microsoft gen AI

CIO

Microsoft CTO Kevin Scott compared the company’s Copilot stack to the LAMP stack of Linux, Apache, MySQL and PHP, enabling organizations to build at scale on the internet, and there’s clear enterprise interest in building solutions with these services. It’s going to cost you a lot of money,” she says.