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5 tips for better business value from gen AI

CIO

Set clear, measurable metrics around what you want to improve with generative AI, including the pain points and the opportunities, says Shaown Nandi, director of technology at AWS. Salesforce recently released two autonomous AI sales agents , one that engages with inbound prospects and another that coaches sales reps.

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Lufthansa’s digital future takes flight with ‘Digital Hangar’

CIO

Each Hangar houses agile coaches, business analysts, data and analytics specialists, product owners, Scrum masters, software engineers, and user interface designers — all with one mission: to elevate the airlines’ digital customer experience before, during, and after the flight. Experience is not only the cherry on the cake.”

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Why enterprise CIOs need to plan for Microsoft gen AI

CIO

Microsoft CTO Kevin Scott compared the company’s Copilot stack to the LAMP stack of Linux, Apache, MySQL and PHP, enabling organizations to build at scale on the internet, and there’s clear enterprise interest in building solutions with these services. As in Q3 , demand for Microsoft’s AI services remains higher than available capacity.

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26 essential book recommendations by and for IT leaders

CIO

Next time you settle into your airline seat, it might be worth setting aside the reports and spreadsheets and instead turn this time into an opportunity for big-picture thinking. I particularly enjoyed her approach to ‘saying the thing you think you cannot say’ and the ‘player vs. victim’ dynamic.” Timeless lessons indeed.”

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