Airlines ChatGPT Generative AI 
CIO
DECEMBER 20, 2024
CIO Jason Birnbaum has ambitious plans for generative AI at United Airlines. With the core architectural backbone of the airlines gen AI roadmap in place, including United Data Hub and an AI and ML platform dubbed Mars, Birnbaum has released a handful of models into production use for employees and customers alike.
CIO
APRIL 30, 2025
At United Airlines, AI has been a long-term strategic investment, not a recent initiative. While many companies scrambled to adopt AI capabilities during the recent gen AI boom, United had already built the foundation necessary for effective implementation.
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CIO
JUNE 2, 2023
And with the expansion and consumer popularization of AI fueled by recent advances such as ChatGPT, Expedia’s extensive use of analytics and machine learning to fuel that personalization strategy should enable the company to help evolve the travel industry, even as its pool of customers and partners grows, says Murthy. “AI
CIO
DECEMBER 26, 2023
Both United Airlines and Hawaiian Airlines saw service outages in 2023 resulting from wonky software upgrades, and Southwest ended the previous year with a Christmas travel meltdown blamed on outdated systems. Probably the worst IT airline disaster of 2023 came on the government side, however. Lawyer Steven A.
CIO
OCTOBER 27, 2023
Each Hangar houses agile coaches, business analysts, data and analytics specialists, product owners, Scrum masters, software engineers, and user interface designers — all with one mission: to elevate the airlines’ digital customer experience before, during, and after the flight. Experience is not only the cherry on the cake.”
CIO
JULY 23, 2024
Gen AI has become a priority tool across all industries for all types of companies, where up to 40% have a budget or related gen AI initiatives, and 30% believe this technology is disruptive to the business, according to recent data from IDC. But it’s still early days since ChatGPT burst on the scene in 2022.
TechCrunch
MARCH 22, 2023
Image Credits: Brex Brex opted not to accept commissions from airlines or hotels that would not provide more expensive flights or hotels as alternatives, Dubugras said. In February, Navan (formerly TripActions) claimed to be the first travel company to integrate OpenAI and ChatGPT APIs across its infrastructure and product set.
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