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Within each episode, Melissa Francis, Simon Hobbs, and a group of distinguished guests discuss what it takes to be a visionary leader; guiding their companies to success within the rapidly changing global marketplace.
For Southwest Airlines, it was about how they could maintain the current schedule with fewer planes. It starts by creating a culture that encourages employees to do what’s right for the customer. For one employee at Wegmans, it was about challenging what was on offer in his deli. Keep it simple.
Airlines say that delays caused by air traffic controllers cost them a combined $4 billion per year. For every 1-cent reduction in the cost of jet fuel, the airlines save $170 million. The Pentagon says that it cannot account for 25% of what it spends. Shoplifting costs American business $10 billion per year. Cargo theft costs the U.S.
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