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What success looks like can vary widely and range from reducing a call centers escalation rates, a food distributors sales order processing time, or a professional services companys new employee onboarding time, to an airline that personalizes customer communications or a media company that provides real-time language translation.
Fewer in-person visits from recruits, vendors and customers means there will be little need for vanity offices in expensive cities. A long-lasting reduction in demand for global travel makes it impossible for large airlines to service debt or top-up underfunded employee pension funds. Little or none of this may come to pass, of course.
Although a wide range, it suggests that airlines and hotels will have to appeal to leisure travelers to fill seats and beds. The narrow ones are easy to comprehend and useful for specific industries. For example, I’ve read projections that anywhere from 15% to 50% of all business travel isn’t going to return.
As facilitator, consultant, and coach she shapes and builds corporate competencies for major corporations such as General Motors, MB Financial, and United Airlines. Bringing the power of her capability to focus on thought leadership, changemanagement, and generating creativity, Val is currently facilitating several workshops around the U.S.,
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