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United Airlines gives employees the digital tools to make customers happy

CIO

As CIO of United Airlines, Jason Birnbaum is laser focused on using technology and data to enable the company’s 86,000 employees to create as seamless a customer travel experience as possible. Now, we have collaborative conversations about accountability for business outcomes, not system performance.”

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5 tips for better business value from gen AI

CIO

What success looks like can vary widely and range from reducing a call centers escalation rates, a food distributors sales order processing time, or a professional services companys new employee onboarding time, to an airline that personalizes customer communications or a media company that provides real-time language translation.

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Editor’s note: Behind our new look

CIO

In a recent interview with CIO.com columnist Martha Heller, United Airlines CIO Jason Birnbaum shared how his organization’s focus on transforming employee experience allows employees “to create a great customer experience,” creating a flywheel of positive change. “It

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Ten Types of Organizational Change

Change Starts Here

While the general approach to influencing change is similar across projects, the specific details of how you implement each project will depend on what you’re trying to change. The first step towards customizing your change management approach is defining your change. Implementing a Change Management Approach.

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What is RPA? A revolution in business process automation

CIO

Implementing RPA can be challenging, given both the potential complexity of legacy business processes and the level of change management that can be required for RPA to succeed. Set and manage expectations. Poor design, change management can wreak havoc. The following tips can help your organization on its way: 1.

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Decoding Salesforce’s plausible $11 billion bid to acquire Informatica

CIO

Additionally, Lopez said that the acquisition would not only help Salesforce secure a new customer base but also provide it with a new product stream to increase the stickiness of its data management offerings while growing its revenue.

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2024 CIO Hall of Fame inductees on the future of the CIO role

CIO

As chief digital and information officer at Honeywell Aerospace, he helped transform the company’s 10,000-plus global engineering organization and its used serviceable airline parts into a blockchain-powered digital business. Ditto for change management skills and the ability to influence without authority.

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