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5 questions CIOs must ask after Southwest Airlines’ failure

CIO

The last thing any CIO wants is to experience catastrophic operational issues during a peak season, but that’s exactly what executives at Southwest Airlines faced last week. 19-28 far exceeded any other airlines’ operational impacts. Even before the blizzard hit, Southwest Airlines CEO Bob Jordan acknowledged on Nov.

Airlines 361
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Data and gen AI: Keys to Air Europa’s digital strategy

CIO

Gen AI has become a priority tool across all industries for all types of companies, where up to 40% have a budget or related gen AI initiatives, and 30% believe this technology is disruptive to the business, according to recent data from IDC. But it’s still early days since ChatGPT burst on the scene in 2022.

Strategy 282
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Lufthansa’s digital future takes flight with ‘Digital Hangar’

CIO

Each Hangar houses agile coaches, business analysts, data and analytics specialists, product owners, Scrum masters, software engineers, and user interface designers — all with one mission: to elevate the airlines’ digital customer experience before, during, and after the flight. Experience is not only the cherry on the cake.”

Airlines 321
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Proving your worth: Strategies to validate and elevate your IT service department

CIO

The TOPdesk dashboard streamlines this process , making it easier to justify investments, even when budget constraints are at play. KLM, a global airline , successfully automated reporting and tracking, enabling them to proactively manage their complex operational network. Managed IT Services

Strategy 274
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Travel Reimagined by the Gen AI Revolution

Perficient

This transformative technology is rapidly reshaping the travel and tourism landscape, offering a wealth of opportunities for airlines, hotels, cruise lines, and all the experiences that make a trip unforgettable. A Windfall for Airlines and Travelers For airlines, generative AI can revolutionize the booking process.

Travel 52
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26 essential book recommendations by and for IT leaders

CIO

Next time you settle into your airline seat, it might be worth setting aside the reports and spreadsheets and instead turn this time into an opportunity for big-picture thinking. Horowitz is a venture capitalist and management expert who uses history and modern organizational practice to offer advice on culture building.

CTO Coach 341
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Expat CIOs: IT leaders broaden horizons with global experiences

CIO

We live in a world that is more global than ever before and it is important to experience different cultures, customs, and traditions,” he says. Oman offers a good work culture, lifestyle, and the salary is not taxed,” Pant says. “It Building trust becomes even more difficult in countries whose cultures differ widely from your own.