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How Southwest’s CIO modernized the airline through turbulent times

CIO

Taking the helm as CIO is a major transition for any IT leader, but Lauren Woods’ experience at Southwest Airlines stands apart. I ended up leaning on my partners in the business and learning so much from them about how our airline worked and what it was like on the operational side,” she says. “It

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Case in point: taking stock of the CrowdStrike outages

CIO

In a lawsuit the airline filed in October, Delta claimed the faulty update was pushed out in an unsafe manner and CrowdStrike should pay for the losses. Akamai also has other measures in place to reduce the risk of problems third-party software causes, including microsegmentation and identity-based authentication and access controls.

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United Airlines CISO Deneen DeFiore on elevating cyber’s value to the business

CIO

Deneen DeFiore is a Hall of Fame technology executive who currently serves as vice president and chief information security officer at United Airlines, where she leads the cybersecurity and digital risk organization to ensure the company is prepared to prevent, detect, and respond to evolving cyber threats. What are they?

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Messaging platform Gupshup raises $100 million at $1.4 billion valuation

TechCrunch

So we started to serve banks, e-commerce firms, and airlines that need to send high-level messages and can afford to pay for it,” said Sheth, who also co-founder freelance workplace Elance in 1998. These firms are using Gupshup to send their customers transaction information and authentication codes, among other use cases.

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Airline Ticket Fraud and How Big Companies Avoid It

Altexsoft

The airline industry is no different. Over the past two decades, the airline industry – like many others – has become increasingly digital. If you’ve read an AltexSoft article on revenue integrity in airlines , you know that ticket manipulations are one of the main sources of revenue leakage.

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Biometric Data and Its Use for Person Authentication and Identification

Altexsoft

A password is only one of the standard security methods, a unique combination of characters you create and use as a key to authenticate yourself with. With the advances of biometric technologies, a new concept of authentication with “what you are” emerged, presenting a more secure and convenient way to validate a person.

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How Not To Win Customers

Steve Farber

A Lesson from the Un-Friendly Skies of United Airlines. The ensuing bad PR caused United Airlines’ stock price to plunge by 10%, costing shareholders $180 million along with nearly 17 million negative views on YouTube (as of this write-up). One would think United Airlines learned their lesson from that PR fiasco.