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5 tips for better business value from gen AI

CIO

What success looks like can vary widely and range from reducing a call centers escalation rates, a food distributors sales order processing time, or a professional services companys new employee onboarding time, to an airline that personalizes customer communications or a media company that provides real-time language translation.

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Multiclass Text Classification Using LLM (MTC-LLM): A Comprehensive Guide

Perficient

Introduction to Multiclass Text Classification with LLMs Multiclass text classification (MTC) is a natural language processing (NLP) task where text is categorized into multiple predefined categories or classes. Traditional approaches rely on training machine learning models, requiring labeled data and iterative fine-tuning.

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12 most popular AI use cases in the enterprise today

CIO

Organizations all around the globe are implementing AI in a variety of ways to streamline processes, optimize costs, prevent human error, assist customers, manage IT systems, and alleviate repetitive tasks, among other uses. And with the rise of generative AI, artificial intelligence use cases in the enterprise will only expand.

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AI on the mainframe? IBM may be onto something

CIO

Rather than pull away from big iron in the AI era, Big Blue is leaning into it, with plans in 2025 to release its next-generation Z mainframe , with a Telum II processor and Spyre AI Accelerator Card, positioned to run large language models (LLMs) and machine learning models for fraud detection and other use cases.

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Lufthansa’s digital future takes flight with ‘Digital Hangar’

CIO

Each Hangar houses agile coaches, business analysts, data and analytics specialists, product owners, Scrum masters, software engineers, and user interface designers — all with one mission: to elevate the airlines’ digital customer experience before, during, and after the flight. Experience is not only the cherry on the cake.”

Airlines 195
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AWS recognized as a first-time Leader in the 2024 Gartner Magic Quadrant for Data Science and Machine Learning Platforms

AWS Machine Learning - AI

Over the last 18 months, AWS has announced more than twice as many machine learning (ML) and generative artificial intelligence (AI) features into general availability than the other major cloud providers combined. These services play a pivotal role in addressing diverse customer needs across the generative AI journey.

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What is RPA? A revolution in business process automation

CIO

Using RPA tools, a company can configure software, or a “robot,” to capture and interpret applications for processing a transaction, manipulating data, triggering responses, and communicating with other digital systems. Bots are typically low-cost and easy to implement, requiring no custom software or deep systems integration.