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United Airlines sets its flight plan for gen AI success

CIO

CIO Jason Birnbaum has ambitious plans for generative AI at United Airlines. With the core architectural backbone of the airlines gen AI roadmap in place, including United Data Hub and an AI and ML platform dubbed Mars, Birnbaum has released a handful of models into production use for employees and customers alike.

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Case in point: taking stock of the CrowdStrike outages

CIO

In a lawsuit the airline filed in October, Delta claimed the faulty update was pushed out in an unsafe manner and CrowdStrike should pay for the losses. Its worth doing that extra step of diligence because it can save you problems down the road, she says. Customers also got additional controls over how updates are deployed.

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How Southwest’s CIO modernized the airline through turbulent times

CIO

Taking the helm as CIO is a major transition for any IT leader, but Lauren Woods’ experience at Southwest Airlines stands apart. Leaning on those bona fides, Woods rallied and guided her teams to overhaul Southwest’s technical operations with a shared commitment to doing right by the customer. We’re a better airline for it,” she says.

Airlines 157
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The 4 pillars of the Zscaler Zero Trust Exchange: Customers share their successes

CIO

We’ve all heard this mantra: “Secure digital transformation requires a true zero trust architecture.” Its advanced zero trust architecture minimizes the attack surface by hiding applications behind the Zscaler security cloud. A large enterprise with a hybrid network requires modern technology to secure it. “A

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Architecture Modernization Enabling Teams (AMET)

Strategic Tech

FThis article describes a pattern we have observed and applied in multi-team-scope architecture modernization initiatives, the Architecture Modernization Enabling Team (AMET). An AMET is a type of architecture enabling team that coordinates and upskills all teams and stakeholders in the modernization initiative.

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IBM and AWS Create a Path to Modernization Via Industry-Specific Solutions

CIO

A general modernization path brings the technical assets together whereas an industry-focused initiative is more of a problem-solving, solutions-oriented design,” says Praveena Varadarajan, modernization offering leader and strategist for IBM’s Hybrid Cloud Migration Group. “A AWS/IBM’s Industry Edge. For more information, visit [link].

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Airline Reservation Systems and Passenger Service Systems: Navitaire, Amadeus Altea, SabreSonic and more

Altexsoft

It was just another reminder of overall aviation IT fragility, caused by different factors, from aging technologies to poor communication between different components to the introduction of immature solutions. If passengers are stranded at the airport due to IT disruptions, a passenger service system (PSS) is likely to be blamed for this.