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United Airlines sets its flight plan for gen AI success

CIO

CIO Jason Birnbaum has ambitious plans for generative AI at United Airlines. With the core architectural backbone of the airlines gen AI roadmap in place, including United Data Hub and an AI and ML platform dubbed Mars, Birnbaum has released a handful of models into production use for employees and customers alike.

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Cloud-native technology: The next airline frontier

CIO

Todays airlines are fierce competitors, each trying to outdo the others with faster, more personalized options and services. But unlike other businesses, airlines are starting the race from behind, running on systems that need major revamping. But thats easier said than done. All of this helped improve customer satisfaction.

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CIOs contend with gen AI growing pains

CIO

MIT event, moderated by Lan Guan, CAIO at Accenture Accenture “98% of business leaders say they want to adopt AI, right, but a lot of them just don’t know how to do it,” claimed Guan, who is currently working with a large airliner in Saudi Arabia, a large pharmaceutical company, and a high-tech company to implement generative AI blueprints in-house.

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5 questions CIOs must ask after Southwest Airlines’ failure

CIO

The last thing any CIO wants is to experience catastrophic operational issues during a peak season, but that’s exactly what executives at Southwest Airlines faced last week. 19-28 far exceeded any other airlines’ operational impacts. Even before the blizzard hit, Southwest Airlines CEO Bob Jordan acknowledged on Nov.

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Why Cutting Corners in PSS Migration Testing Can Disrupt Airline Operations

Coforge

Airlines run on data, speed, and experience today, and Passenger Service Systems (PSS) are at the heart of it all. However, as airlines modernize their technology landscape, migrating from legacy PSS platforms to next-gen systems has become inevitable and incredibly complex. What is PSS, and What Does PSS Migration Involve?

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How Southwest’s CIO modernized the airline through turbulent times

CIO

Taking the helm as CIO is a major transition for any IT leader, but Lauren Woods’ experience at Southwest Airlines stands apart. I ended up leaning on my partners in the business and learning so much from them about how our airline worked and what it was like on the operational side,” she says. “It

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Case in point: taking stock of the CrowdStrike outages

CIO

In a lawsuit the airline filed in October, Delta claimed the faulty update was pushed out in an unsafe manner and CrowdStrike should pay for the losses. Delta alone had more than $500 million in losses as a result of crippled operations and thousands of flight cancellations and delays.