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United Airlines sets its flight plan for gen AI success

CIO

CIO Jason Birnbaum has ambitious plans for generative AI at United Airlines. With the core architectural backbone of the airlines gen AI roadmap in place, including United Data Hub and an AI and ML platform dubbed Mars, Birnbaum has released a handful of models into production use for employees and customers alike.

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CIOs contend with gen AI growing pains

CIO

MIT event, moderated by Lan Guan, CAIO at Accenture Accenture “98% of business leaders say they want to adopt AI, right, but a lot of them just don’t know how to do it,” claimed Guan, who is currently working with a large airliner in Saudi Arabia, a large pharmaceutical company, and a high-tech company to implement generative AI blueprints in-house.

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5 questions CIOs must ask after Southwest Airlines’ failure

CIO

The last thing any CIO wants is to experience catastrophic operational issues during a peak season, but that’s exactly what executives at Southwest Airlines faced last week. 19-28 far exceeded any other airlines’ operational impacts. Even before the blizzard hit, Southwest Airlines CEO Bob Jordan acknowledged on Nov.

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How Southwest’s CIO modernized the airline through turbulent times

CIO

Taking the helm as CIO is a major transition for any IT leader, but Lauren Woods’ experience at Southwest Airlines stands apart. I ended up leaning on my partners in the business and learning so much from them about how our airline worked and what it was like on the operational side,” she says. “It

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United Airlines CISO Deneen DeFiore on elevating cyber’s value to the business

CIO

Deneen DeFiore is a Hall of Fame technology executive who currently serves as vice president and chief information security officer at United Airlines, where she leads the cybersecurity and digital risk organization to ensure the company is prepared to prevent, detect, and respond to evolving cyber threats.

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New Distribution Capability (NDC) for Airlines: Key Providers and Implementation Scenarios

Altexsoft

Today, airlines still use third parties for their flight distribution. Although some airlines strive to inspire loyalty in their customers and encourage them to buy tickets directly from their sites, it can hardly be a working scheme for every airline. What NDC is and how airlines can benefit from adopting it.

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Case in point: taking stock of the CrowdStrike outages

CIO

In a lawsuit the airline filed in October, Delta claimed the faulty update was pushed out in an unsafe manner and CrowdStrike should pay for the losses. Delta alone had more than $500 million in losses as a result of crippled operations and thousands of flight cancellations and delays.