Autodesk enlists Einstein AI to enhance customer service
CIO
SEPTEMBER 18, 2024
Even as it designs 3D generative AI models for future customer deployment, CAD/CAM design giant Autodesk is “leaning” into generative AI for its customer service operations, deploying Salesforce’s Einstein for Service with plans to use Agentforce in the future, CIO Prakash Kota says.
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