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I dont think anyone has any excuses going into 2025 not knowing broadly what these tools can do for them, Mason adds. So the organization as a whole has to have a clear way of measuring ROI, creating KPIs and OKRs or whatever framework theyre using. The time for experimentation and seeing what it can do was in 2023 and early 2024.
During key changemanagement initiatives (which are often part of an IT governance agenda), this approach enables leaders to monitor the impact of change as it happens, make data-driven adjustments, and foster a transparent, communicative environment that values different perspectives.
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