CIO

NOVEMBER 14, 2024

Changing consumer behavior and expectations, competition from major e-retailers, evolving cybersecurity challenges, inflationary pressures, sustainability and environmental concerns, and the pressure to take advantage of AI are all very real concerns for retailers today. IDC, June 2024). And they are making progress.

Retail 97

Retail Disaster Recovery Technical Review Sustainability 97

CIO

DECEMBER 26, 2024

As a result, the banks Customer Satisfaction (CSAT) score increased from 53% to 64% and its Customer Effort Score (CES) improved from 68% to 75% from 2022 to 2024. Overall, the banks digital channel perception CSAT improved from 63% in 2022 to 80% in 2024. Want similar results?

Banking 78

Banking Unified Communications Cloud Innovation 78

CIO

SEPTEMBER 10, 2024

The results of this company’s enterprise architecture journey are detailed in IDC PeerScape: Practices for Enterprise Architecture Frameworks (September 2024). As organizations change the way they do business, adopt new technologies and ways of working, and even embrace initiatives like sustainability, the EA framework must keep up.

Architecture 173

Architecture Enterprise Disaster Recovery Technical Review 173

CIO

NOVEMBER 5, 2024

Over the past several years, organizations across the board have made progress in improving environmental sustainability by reducing greenhouse gas emissions, cutting back on toxic substances, using more earth-friendly packaging, and replacing energy-inefficient infrastructure. What’s more, sustainability remains high on the C-suite agenda.

Sustainability 148

Sustainability Disaster Recovery Survey Energy 148